I have a script that redirects a contact to a remote destination. If I then use the Get Contact Info step to monitor the value of the Active Attribute it is always FALSE although the contact is still active. It seems that with the redirect step you lose the ability to check attribute values. Can someone confirm this? My goal is to loop until this attribute reports FALSE so that I can perform certain actions based on values of ECC variables after an agent call has completed.
This poses another question. What is the best way to obtain input from an agent either during a call or after a call. Currently, I am passing ECC variables to the agent with the ability to make changes. During the call this is possible but as soon as the call ends, this is not possible.