Unanswered Question
Jan 16th, 2009

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to Learn about Cisco Unified Workspace Licensing with Cisco expert Michael Khalili Michael is the product manager for Cisco unified workspace licensing, where he is responsible for defining licensing and pricing for unified communications packaged offerings. He was previously the product manager for the Cisco unity product. Prior to joining Cisco he was a product manager at Microsoft in the exchange group. Michael holds a bachelor of science degree in computer science from the University of Illinois and a master of business administration degree from Erasmus University, Netherlands.

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Overall Rating: 4.7 (3 ratings)
Sushil Kumar Katre Sun, 01/18/2009 - 20:56

Hi Amrit,

I am not sure if I can answer in this forum or not, but thought share this information with you -

Q.Is hardware included with Cisco Unified Workspace Licensing?

A. No. All hardware is ordered separately. You must order Cisco media convergence servers separately, and special Cisco Unified MeetingPlace bundles will be provided for Cisco Unified Workspace Licensing customers (MP-8106-UWL and MP-8112-UWL). In addition, you should order Cisco Unified IP Phones and Cisco Wireless IP Phones separately. Note that no distinction is made between the models of Cisco Unified IP Phones under Cisco Unified Workspace Licensing. Customers may select from a single handset of any Cisco Unified IP Phone model under Cisco Unified Workspace Licensing Standard Edition and any number of any Cisco Unified IP Phone model under Cisco Unified Workspace Licensing Professional Edition.

Attached is the CUWL Q&A for your reference.

Michael: Sorry for hijacking :)

-> Sushil

Sushil Kumar Katre Sun, 01/18/2009 - 20:43

Hi Michael,

I have a question on individual product migration when we go for CUWL.

Let's say I take MeetingPlace Express with the professional license of CUWL along with 3Yr UCSS.

Now I for some reason I want to migrate from MeetingPlace Express to MeetingPlace. How do we go about this migration since there is no migration part number in CUWL. Does this means that I'll have to purchase MeetingPlace as an individual product and maintain separate support contract for the same.

Also any future add-on's on to CUWL can I incorporate the already purchased MeetingPlace instead of MeetingPlace Express which I got with CUWL.

BTW it's strange to know that Video Conference will be provided only with meetingplace express and not with meetingplace in CUWL.

-> Sushil

mikhalil Tue, 01/20/2009 - 11:39

You can switch between the products if you like. This can be done via the PUT tool at no charge.

Additional addons can be managed via CUWL as well.

Finally, with MP 7.0, video conferencing for MP is included with CUWL.

Sushil Kumar Katre Tue, 01/20/2009 - 19:52

Hi Michael,

That's great news that MP 7.0 will include video license as well with CUWL.

Howeveron the product migration part I was not able to get a clear picture.

Do you mean that if I have MPE ordered through CUWL, using PUT I'll be able to order new MP software and licenses at no additional cost OR is there any migration part number from MPE to MP which needs to be ordered.

How about the sessions, since with CUWL I'll get 1 session against 25 CUWL users. While migrating will I get the same number of sessions or I have any option of adding more sessions.

Michael, I'll appreciate if you can explain this using the part numbers taking an example of migrating from MPE to MP for 200 CUWL professional users.


-> Sushil

mikhalil Wed, 01/21/2009 - 16:03

We will match the sessions when you move and provide the software. This is done entirely via PUT, no external order is needed. Unfortunately, I do not have the PUT part numbers offhand.

Sushil Kumar Katre Wed, 01/21/2009 - 20:41

No problem Michael, thanks a lot for the clarification. I'll try t lay around with PUT and figure out the part numbers.

-> Sushil

RSwartzmiller Wed, 01/21/2009 - 05:23


Because UCSS is a requirement of CUWL. Do you just buy 1 UCSS license that covers everything or do I have to buy individual UCSS for Call Manager, Unity, and IPCC like I do now.

mikhalil Wed, 01/21/2009 - 16:04

You buy UCSS on CUWL, a single part. You do not need to buy a separate UCSS for component apps as these are included with CUWL UCSS.

ftdata.pilot Wed, 01/21/2009 - 06:47

With CUWL licensing, we are licensing USERS, right? If this is the case, how do we address phones like lobby phones, front door phones, etc, which do not require features? Should we just buy DLUs to cover those individual devices separate from the CUWL licences, do I need a full CUWL license for each "shared" device, or are the shared devices just covered by the other users' licenses?

mikhalil Wed, 01/21/2009 - 16:05

There is a separate SKU called a "public space device license". These cost $150 US list. These can be purchased for phones not associated with any user such as conference room phones, lobby phones, etc.

b.hsu Wed, 01/21/2009 - 15:38

May we upgrade the Unified Contact Center Express Standard Agents that comes with CUWL Pro to Enhanced or Premium Agents?

mikhalil Wed, 01/21/2009 - 16:06

Yes, Contact Center Express agents may be upgraded. To do so you follow the exact same process as if you were to upgrade a standard agent acquired a la carte.

b.speltz Fri, 01/23/2009 - 09:05

What if I have more than one Cisco application for some of my users? Does Cisco offer any type of rebate or credit?

mikhalil Tue, 01/27/2009 - 09:02

No. There is not a way to get a credit for additional applications. However, if a customer has, for example, 500 CUCM users, 400 Unity and 100 CIPC, they can get credit for an app on all 500 users. If the customer is neither expanding their deployment nor has a combination situation like above, we suggest using the DSA process.

jadan0613 Fri, 01/23/2009 - 17:43

If a compnay uses the Unified Coommunication Manager and they want their business to be able to have online sales demonstrations are seen as on way to increase the productivity of their sales staff. An internet based approach to demonstrating each new product to their distributors has been discussed by our staff. Do they need to add the Cisco MXE 3000 series to be able to do the above?

mikhalil Tue, 01/27/2009 - 09:22

Thanks for you inquiry, this is not the appropriate forum for your question, please review the other topics to see if there is a more appropriate conversation to post your question.

bbaley Mon, 01/26/2009 - 14:37

Can Unified Workspace Licensing and non-Unified Workspace Licensing users be mixed on the same cluster?

mikhalil Tue, 01/27/2009 - 09:03

No, a cluster must be either entirely CUWL based or entirely a la carte. It is not possible to mix the two licensing models.

sanoj.zubair Wed, 01/28/2009 - 23:22

Hello...I have CCM 3.2 and I want to konw the proceedure to add a custom ringtone to the system. Is there any possibility to add a custom ringtone in CCM 3.2 . Please advise.

Thanks in advance,


mikhalil Thu, 01/29/2009 - 08:13

I'm sorry but I would suggest asking this on a CCM support forum. This question is not related to the topic of Unified Workspace Licensing.

Thomas Tasset Thu, 01/29/2009 - 06:36

What is the conversion rate for CUWL professional licenses to MeetingPlace Audio Server licenses and Web Conferencing licenses.

mikhalil Fri, 01/30/2009 - 11:40

25:1 for port licenses. 25 CUWL Pro users will give 1 port of audio, video and web. Server licenses are not limited.

Schmiedeke Thu, 01/29/2009 - 20:01

What is the Begin Date for ESW and UCSS contracts attached to CUWL licenses? Is the Begin Date established for a batch of license purchase, individually upon user activation of the CUWL license, or something else? Thanks

mikhalil Fri, 01/30/2009 - 11:41

The begin date should be when the CUWL licenses were received. If there were multiple orders, there may be multiple begin dates.

Schmiedeke Thu, 01/29/2009 - 20:13

Can a customer purchase the CUWL solution from one reseller and then later purchase SmartNet for the HW from a different reseller or are the purchases of CUWL and SmartNet tied to the same reseller?

Aaron Harrison Fri, 01/30/2009 - 01:11


I've come up against a scenario recently where a customer has purchased CUWL.

The explanation of CUWL licensing is basically that you purchase the per-user license (PRO, standard or whatever) and are therefore entitled to licensing for all the components of CUWL (e.g. CCM, Unity, CUMA, handsets etc) and upgrades to that software for the life of their UCSS subscription (3 years). The customer then purchases the hardware that is necessary for their deployment.

Disappointingly, within a month of making the purchase, a new 7.x release of CUMA appeared.

Promising new features (such as support for the customers Windows Mobile handsets), this looked like a useful upgrade.

Whilst the customer is entitled to both the server and client software upgrades under UCSS/CUWL, Cisco have also quietly changed the architecture of the system such that it now is no longer a two server (Enterprise and Proxy) system, but a single-server + Cisco ASA system.

One downside of this is that the customer is now forced to abandon one of their newly purchased servers, and replace it with a Cisco ASA. Whilst this isn't ideal, it's possible to point out the other advantages of an ASA such as the ability to use phones outside the enterpise without a VPN and so on.

The major sticking point is that along with the new hardware purchase requirement, they also are put in a position where they are required to purchase a UC license for the ASA for each user that requires a connection via the ASA! This adds up to a considerable cost, and is completely against the promises made with CUWL licensing.

The explanations I've heard have been that the ASA licenses are provided by the security business unit, whereas the other software included in CUWL is from the UC business unit. This doesn't wash with anyone but Cisco; no-one outside Cisco cares about internal business divisions and customers certainly want what they feel they have been sold without incurring additional costs.

Can you explain whether this is accurate, and what might be done about it?


mikhalil Fri, 01/30/2009 - 11:46

I'm sorry this issue languished so long and caused so much misinformation. In the future the ASA will not require software licenses for mobility proxies. It will still require the license for other advanced UC features, but not mobility where it is simply a firewall for the CUMA server.

In the interim we will provide temporary licenses to all CUWL Pro customers who request them, valid for one year. This will let the customer use the ASA mobility proxy feature until the new version of the software is available. To get these licenses please mail your SO order for CUWL Pro and model and serial number of the ASA to

Again sorry for the confusion on this matter.

mikhalil Fri, 01/30/2009 - 11:42

They can if they wish. However, the UCSS will be on the same order as the CUWL licenses, so this may make activating the UCSS a more complicated process.

stafford.slater Tue, 02/16/2010 - 03:11

Hi Michael,

I have a customer who has a single CM4.1 cluster of 6 servers with Unity4.X installed on two servers, I would like to upgrade to CUWL but am having difficulty finding the location of the server licencing.

Under                   CISCO CUWL Top Level Mfr Part #: CUWL-LIC

I have selected 900x UWL-UPG-CM+UTY-STD  and associated 900x UCSS

When I normally order CUWL for a new install I select the coresponding server LIC

6x UCM-7835-71-UWL CUCM 7.1 7835 for CUWL only

But whe I am carrying out the upgrade the UWL-UPG-CM+UTY-STD  is not compatible with this. How do I obtain the correct server PAK licences, do I need to do this via PUT after I have purchased/received the correct CUWL  licence pack?

Kind Regards,


mikhalil Wed, 02/17/2010 - 08:02

You use the PUT tool to get the upgrades.  We don't reship licenses you say you already have.

ukcbe Wed, 03/10/2010 - 05:01


How do I obtain the UWL licenses for Unity UM?

CUCM has a claim certificate with a PAK key but there is no PAK for Unity in the licensing kit.


raoneill Thu, 03/11/2010 - 23:13


The product that you purchased is an upgrade from UC Manager and some form of messaging (Unity or Unity Connection). As you already have messaging licenses, we do not reissue these licenses to you. If you need to request an upgrade, you may do so through the Product Upgrade Tool (PUT -

Thank you,

Randi Shears

Product Operations Specialist

jmunoz19 Thu, 04/08/2010 - 23:32

I've configured CUWL Business Edition a few times and am comfortable with that.  However, I'm confused on CUWL Standard (CUWL-LIC) when it comes to multiple servers in a cluster.  For example, say a customer requires a three node MCS7825 CUCM cluster, at what point under CUWL-LIC do I configure the extra node licenses?


raoneill Thu, 04/08/2010 - 23:50


You enter quantity for nodes under "Call Control Options for CUWL". You can add up to 12 nodes that can be spread amongst multiple clusters through this. The part number where you would enter this quantity looks something like "UCM-7835-80-UWL". Please be sure to specify your server type when selecting this part.

Thank you,

Randi Shears

Product Operations Specialist

jmunoz19 Wed, 04/14/2010 - 08:39

I'm configuring an upgrade from "a la carte" to CUWL Standard for 175 users.  I've configured quantity 175 of UWL-UPG-CM+UTY-STD and the cooresponding UCSS.

Does this come with additional DLUs?


olgerps Thu, 05/06/2010 - 22:37

I need to do a migration from callmanager 4.1.3 to callmanager 7.0. I was wondering what happens with registered users in VG224??? Could I use migration path for analog device(L-MIG-LIC-ANLG) in order to migrate them?


Olger Perez

mikhalil Fri, 05/07/2010 - 08:23

Yes, that analog migration SKU is designed exactly for situations like this.

ampm_25 Wed, 05/19/2010 - 15:47

How does the CUWL Pro model affects the need for audio, video, and web ports for the Meeting Place Platform?  Do I need to purchase any audio, video, and web ports, considering CUWL Pro allows for video, web, and audio conferencing as a feature?  I am thinking that I don't need to purchase any ports.  If I understand that right, if I buy 200 CUWL Pro licenses, that will give me access to 200 audio, video, and web conferencing ports.

I am not sure why I have to purchase A/V/W ports if I purchase a bunch of CUWL Pro licenses.  Am I looking at this wrong and should I be looking at it as a "user rights" to "system capability/capacity" issue that even if you purchase a lot of CUWL Pro licenses, the system doesn't have the capability/capacity of allowing the users to use the conferencing features without the necessary ports also being purchased for the hardware?

Are ports considered hardware, where CUWL doesn't cover hardware cost?  I would think that the hardware would be the audio blade and/or video blade on a 3545 MCU server.

Does the attendance of a CUWL Pro or Standard user count against my total concurrent port capacity when they attend a meeting?  My example is this:

6 port A/W conferencing system, consisting of:

2 CUWL Pro

2 CUWL Standard

2 External

Do the participants use up a total of 6 ports by all users (all users affect system port capacity)?


Do the participants use up a total of 2 ports by all users (all users affect system port capacity)?

I am seeking clarification as I need to make sure I understand why or why not A/V/W ports have to be purchased so that when I go to upper management and request budget money for upgrading to the CUWL model, I can properly articulate the information.

Thank you in advance,



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