Three different things I need assistance with.
1. Client has a PRI with the main number including area code of (not real) 0133232500. I've followed instructions to route call to receptionist extension (405) but when calling 0133232500 from external I get an internal dial tone which allows me to dial an extension but not what I want. I've attached the output of debug voice ccapi inout. Where have I gone wrong, why won't the call ring on the receptionists handset?
2. The client wants two different MoH, so if 0133232500 is called callers hear MoH 1, where as callers to 0133232580 hear a different MoH. Is this possible?
3. How and/or in what order are external lines selected for use? If client has a PRI, SIP and POTS service available how does the UC520 determine which gets used first, second and so on, assuming there are no outbound dialling rules.