callmanager detailed reports

Unanswered Question
Jan 18th, 2009


I am running cm5.1.3 is there anyway by which i can get detailed report of all the configs done in the callmanager, may be in pdf format which can be good for audit purpose of internal configurations.

Thanks inn advance.

I have this problem too.
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rob.huffman Sun, 01/18/2009 - 08:31

Hi Guatam,

There are basic "MLA" style logs available but they may not contain the detail level you require for Audit purposes;

Access Log

The log contains a file report of access/change attempts. That is, Cisco Unified CallManager Administration generates a record of attempts to access or modify any directory or database component through Cisco Unified CallManager Administration. The change record includes the user name, date, time, window from which the change was made, and the success or failure status of the update.

The Trace File for MLA, Via RTMT (Trace Files) is where you will find the Logs;

Trace tab -> Trace & log central -> Collect files -> Cisco Role Based security

For more detailed logs you would need something like this product;

Cisco does offer some good Management/Monitoring products in the UC space. Have a look;

Key Features of Cisco Unified Operations Manager

Real-time visualization and monitoring of the entire Unified Communications system supports more efficient troubleshooting

Active service assurance ensures that devices and applications are functioning as they should, and reveals faults and performance issues before they affect service

Powerful diagnostic tests and troubleshooting capabilities rapidly isolate faults and increase productivity

Correlation, analysis, and presentation of voice service quality data and alerts make use of information available through Cisco Unified Service Monitor

Inventory and change monitoring enable tracking of complete details of unified communications devices and IP phone inventory

Cisco Unified Operations Manager does not deploy any agent software on the devices being monitored, so it will not disrupt system operations

Cisco Unified Operations Manager helps reduce system maintenance costs, improve productivity, and increase user satisfaction by providing a comprehensive monitoring, alerting, and troubleshooting view into the entire Cisco Unified Communications environment.

Hope this helps!


hani_altaher Fri, 02/13/2009 - 10:22

Dear Rob

thank you for your answer , but the generated file show only phone pkid how can we know exctly which device/phone is updated?.

Jaime Valencia Fri, 02/13/2009 - 11:41

you need to use that info on the device table to find what PKID belong to which phone

look the DB dictionary on CCO and run the queries thru CLI



if this helps, please rate

afischer1 Fri, 06/19/2009 - 09:55


I can see the PKID of the phone that was affected but the trace file (DIRAndUI199.log) doesnt show what was changed? How you see what information was changed?


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