I am using CCM5.1. I am using CDR for generating Call Report.I am generating the report regularly by Top N Duration option of User Report.
But I want the Daily Call Report short by Call Times.But there No Option for that.
Any body can help me to generate the Call Report on sort by Call Time.
also one more problem is there. When I am going to save the report there only PDF Format is there. But I want to save the report in Excel Format. is it possible through CDR?
Pls Help me as soon as possible.
Thanks & Regards