I have a question that I'm trying to look for a solution for a quite long time, but no joy until now.
Lets see if you guys can help me.
My main problem is the complexity for adding a new user to the callmanager.
We have device profile, add the phone, end user profile etc etc
Today I'm the one that handles that.
But the point is to pass this activity to HelpDesk. But I was wondering if there any software or any way that I can make this activity more simple.
I know that I can create a user to HelpDesk access the CCM but there is easier way to do that?
Hope someone can help me out.
Have a look at this Cisco Unified Tool;
Cisco Unified Provisioning Manager
Simplified Deployment and Configuration
With automated processes for initial deployment and âday-2â moves, adds, and changes,
Cisco Unified Provisioning Manager reduces both initial and ongoing costs of Unified
Communications deployments. It is highly scalable, provisioning up to 30,000 Cisco
IP Phones or other endpoint devices. Batch provisioning facilitates automated rollout
to large numbers of subscribers reducing deployment time. Its powerful templates let
administrators define policy-based configurations that can be leveraged for both initial
deployment and ongoing administration to simplify and reduce the time to configure and
change users. It uses policy-driven, business-level abstraction capabilities for managing
subscriber services, allowing service delegation to business owners. Customers have
seen more than 10:1 reduction in the time to add or change users for day to day administration,
dramatically reducing the cost of managing Unified Communications solutions.
Hope this helps!