Can someone tell me pleeease. why this is following what i need to do. If you see my claims menu, user go to csq maip. when there is no one logged in, i was hoping to route it offsite, If I DO NOT have goto qued calls, csq does not get calls it routes offsite. If qued calls is there csq maip gets calls, but when no one is available it justs sits in que. what am i missing?????