01-19-2009 06:22 AM - edited 03-15-2019 03:36 PM
I have configured CME 4.1 on 2811 router with IOS IPVoice 12.4(15)T. The b-acd is configured successfully but when i dial the aa-pilot extension the welcome audio starts exactly after 20secs. The debug command shows the following results.
VOICE-RTR#
Jan 19 14:26:59.393: //2088//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
Jan 19 14:26:59.393:
Jan 19 14:26:59.393: //2088//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Jan 19 14:27:13.461: //649//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Jan 19 14:27:19.449: //2088//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++
Jan 19 14:27:27.657: tdiff:439174080 tx2:409 rx2:410 pps2:50 ve:0 exp_p2:22346 pmc:1
Jan 19 14:27:27.657: Potential Mute Call:
Jan 19 14:27:27.657: CallID1=2086; CallID2=2087; ConfID=682
Jan 19 14:27:27.657: Leg 1: CallID=2086; TX packets: 409; RX packets: 1405
Jan 19 14:27:27.657: Leg 2: CallID=2087; TX packets: 409; RX packets: 410
Below is my configuration for b-acd.
application
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt4 3333
param aa-hunt1 1111
param queue-manager-debugs 1
param aa-hunt2 2222
param number-of-hunt-grps 3
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param menu-timeout 6
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 4
param aa-pilot 8888
paramspace english location flash:
param second-greeting-time 10
param welcome-prompt en_bacd_welcome.au
param call-retry-timer 10
paramspace english prefix en
param voice-mail 5003
param max-time-call-retry 600
param service-name queue
Can anyone tells whats the problem here.
thanks
01-19-2009 01:52 PM
Which type of ports you have, how the DP for aa looks like?
01-19-2009 09:23 PM
I have both E1 and FXO installed on the router but at this time i am testing it with IP Phone where as the result is same for IP Phone and Analog phone, please elaborate if you are asking something different. Below is the Dial-Peer for AA service.
dial-peer voice 100 voip
service aa
destination-pattern 8888
session target ipv4:192.168.1.20
incoming called-number 8888
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
thanks
01-20-2009 04:20 AM
Hi, the DP should pots, not voip. Voip is not needed for B-ACD to work.
01-19-2009 11:12 PM
Hi
That behavior normally happens when the sript can't find the welcome greeting.
It fails because you configured"
"param welcome-prompt en_bacd_welcome.au"
and it should have been without the "en"
only
"welcome-prompt _bacd_welcome.au"
Make sure the file is saved in flash.
Thanks
Pedro
01-19-2009 11:20 PM
Thanks for the reply.
The file is already in the flash. Below are files in the router's flash:
VOICE-RTR#show flash
-#- --length-- -----date/time------ path
1 93095 Jan 24 2008 07:44:20 +05:00 attack-drop.sdf
2 331483 Jan 1 2009 15:39:44 +05:00 CP7902080001SCCP051117A.sbin
3 818176 Jan 24 2008 07:45:22 +05:00 common.tar
4 741376 Jan 24 2008 07:45:28 +05:00 es.tar
5 1038 Jan 24 2008 07:45:34 +05:00 home.shtml
6 113152 Jan 24 2008 07:45:38 +05:00 home.tar
7 1198080 Jan 24 2008 07:45:48 +05:00 ips.tar
8 3029504 Jan 24 2008 07:46:04 +05:00 sdm.tar
9 1648 Jan 24 2008 07:46:10 +05:00 sdmconfig-2811.cfg
10 41141408 Jan 1 2009 15:17:16 +05:00 c2800nm-ipvoicek9-mz.124-15.T.bin
11 11650 Jan 1 2009 15:25:44 +05:00 app-cme-did-2.0.0.0.ReadMe
12 15020 Jan 1 2009 15:25:44 +05:00 app-cme-did-2.0.0.0.tcl
13 83291 Jan 1 2009 15:25:46 +05:00 en_disconnect.au
14 18836 Jan 1 2009 15:26:26 +05:00 app-b-acd-2.1.2.2-ReadMe.txt
15 24985 Jan 12 2009 15:42:50 +05:00 app-b-acd-2.1.2.2.tcl
16 35485 Jan 12 2009 15:43:14 +05:00 app-b-acd-aa-2.1.2.2.tcl
17 75650 Jan 1 2009 15:26:28 +05:00 en_bacd_allagentsbusy.au
18 83291 Jan 1 2009 15:26:28 +05:00 en_bacd_disconnect.au
19 63055 Jan 1 2009 15:26:28 +05:00 en_bacd_enter_dest.au
20 37952 Jan 1 2009 15:26:28 +05:00 en_bacd_invalidoption.au
21 496521 Jan 1 2009 15:26:30 +05:00 en_bacd_music_on_hold.au
22 123446 Jan 1 2009 15:26:30 +05:00 en_bacd_options_menu.au
23 42978 Jan 1 2009 15:26:32 +05:00 en_bacd_welcome.au
24 34794 Jan 1 2009 15:26:32 +05:00 en_bacd_xferto_operator.au
25 4627 Jan 1 2009 15:32:46 +05:00 admin_user.html
26 653758 Jan 1 2009 15:32:48 +05:00 admin_user.js
27 1029 Jan 1 2009 15:32:48 +05:00 CiscoLogo.gif
28 618 Jan 1 2009 15:32:48 +05:00 CME_GUI_README.TXT
29 953 Jan 1 2009 15:32:48 +05:00 Delete.gif
30 16344 Jan 1 2009 15:32:50 +05:00 dom.js
31 864 Jan 1 2009 15:32:50 +05:00 downarrow.gif
32 6146 Jan 1 2009 15:32:50 +05:00 ephone_admin.html
33 4658 Jan 1 2009 15:32:50 +05:00 logohome.gif
34 3724 Jan 1 2009 15:32:50 +05:00 normal_user.html
35 80033 Jan 1 2009 15:32:50 +05:00 normal_user.js
36 1347 Jan 1 2009 15:32:50 +05:00 Plus.gif
37 843 Jan 1 2009 15:32:52 +05:00 sxiconad.gif
38 174 Jan 1 2009 15:32:52 +05:00 Tab.gif
39 2410 Jan 1 2009 15:32:52 +05:00 telephony_service.html
40 870 Jan 1 2009 15:32:52 +05:00 uparrow.gif
41 9968 Jan 1 2009 15:32:52 +05:00 xml-test.html
42 3412 Jan 1 2009 15:32:52 +05:00 xml.template
43 338840 Jan 1 2009 15:40:02 +05:00 CP7905080001SCCP051117A.sbin
44 338424 Jan 1 2009 15:40:18 +05:00 CP7905080001SCCP051117A.zup
45 340631 Jan 1 2009 15:40:36 +05:00 CP7912080001SCCP051117A.sbin
46 349794 Jan 1 2009 15:41:08 +05:00 P00405000700.bin
47 350198 Jan 1 2009 15:41:24 +05:00 P00405000700.sbn
48 1908762 Jan 1 2009 15:41:42 +05:00 P00503010100.bin
49 49169 Jan 1 2009 15:41:50 +05:00 S00104000100.sbn
50 49599 Jan 1 2009 15:42:02 +05:00 S00105000200.sbn
51 129828 Jan 1 2009 15:42:32 +05:00 P00308000400.bin
52 461 Jan 1 2009 15:42:32 +05:00 P00308000400.loads
53 701768 Jan 1 2009 15:42:34 +05:00 P00308000400.sb2
54 130232 Jan 1 2009 15:42:36 +05:00 P00308000400.sbn
55 2759 Jan 1 2009 15:42:36 +05:00 Readme7960-40.txt
As i already said that welcome message starts but after exactly 20 seceonds.
Thanks
01-20-2009 09:37 PM
Can anyone suggest what debug command should i run to find out the issue to resolve it.
thanks
01-21-2009 09:52 AM
Does the call come in via pots? So create an incoming pots DP with service aa as I had indicated before.
01-21-2009 10:04 PM
Same the 20 seconds delay on welcome message even i configurd pots DP with service aa. Below is my DP for pots.
dial-peer voice 2 pots
trunkgroup ANALOG_PHONE
service aa
destination-pattern 1..
incoming called-number 8888
forward-digits all
Any help.
thanks
01-22-2009 04:33 AM
Have you remove the unnecessary pots DP?
Which type of pots is this?
01-22-2009 04:49 AM
I am testing bacd on DP for FXO, but it will actually be running on E1.
What do you mean by un-necessary pots DP. Kindly explain the effect of these DP in this case.
Thanks.
01-22-2009 05:39 AM
You should not have voip DP to reach B-ACD via pots interface.
Please post complete configuration, enable "debug vpm signal", and take the trace again.
01-25-2009 10:54 PM
It has been resolved.
Actually the problem was with param welcome prompt. As you see above i put en laguage-code in the welcome prompt where as i have already configured it in another param. When i removed the en, it is working properly.
Anyway thanks for all the support provided in this regards.
Thanks.
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