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B-ACD welcome script start delay

sfurqanli
Level 1
Level 1

I have configured CME 4.1 on 2811 router with IOS IPVoice 12.4(15)T. The b-acd is configured successfully but when i dial the aa-pilot extension the welcome audio starts exactly after 20secs. The debug command shows the following results.

VOICE-RTR#

Jan 19 14:26:59.393: //2088//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Jan 19 14:26:59.393:

Jan 19 14:26:59.393: //2088//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

Jan 19 14:27:13.461: //649//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

Jan 19 14:27:19.449: //2088//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

Jan 19 14:27:27.657: tdiff:439174080 tx2:409 rx2:410 pps2:50 ve:0 exp_p2:22346 pmc:1

Jan 19 14:27:27.657: Potential Mute Call:

Jan 19 14:27:27.657: CallID1=2086; CallID2=2087; ConfID=682

Jan 19 14:27:27.657: Leg 1: CallID=2086; TX packets: 409; RX packets: 1405

Jan 19 14:27:27.657: Leg 2: CallID=2087; TX packets: 409; RX packets: 410

Below is my configuration for b-acd.

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt4 3333

param aa-hunt1 1111

param queue-manager-debugs 1

param aa-hunt2 2222

param number-of-hunt-grps 3

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 3

param menu-timeout 6

param dial-by-extension-option 3

param handoff-string aa

paramspace english language en

param max-time-vm-retry 2

param max-extension-length 4

param aa-pilot 8888

paramspace english location flash:

param second-greeting-time 10

param welcome-prompt en_bacd_welcome.au

param call-retry-timer 10

paramspace english prefix en

param voice-mail 5003

param max-time-call-retry 600

param service-name queue

Can anyone tells whats the problem here.

thanks

12 Replies 12

paolo bevilacqua
Hall of Fame
Hall of Fame

Which type of ports you have, how the DP for aa looks like?

I have both E1 and FXO installed on the router but at this time i am testing it with IP Phone where as the result is same for IP Phone and Analog phone, please elaborate if you are asking something different. Below is the Dial-Peer for AA service.

dial-peer voice 100 voip

service aa

destination-pattern 8888

session target ipv4:192.168.1.20

incoming called-number 8888

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

thanks

Hi, the DP should pots, not voip. Voip is not needed for B-ACD to work.

pemelend
Level 4
Level 4

Hi

That behavior normally happens when the sript can't find the welcome greeting.

It fails because you configured"

"param welcome-prompt en_bacd_welcome.au"

and it should have been without the "en"

only

"welcome-prompt _bacd_welcome.au"

Make sure the file is saved in flash.

Thanks

Pedro

Thanks for the reply.

The file is already in the flash. Below are files in the router's flash:

VOICE-RTR#show flash

-#- --length-- -----date/time------ path

1 93095 Jan 24 2008 07:44:20 +05:00 attack-drop.sdf

2 331483 Jan 1 2009 15:39:44 +05:00 CP7902080001SCCP051117A.sbin

3 818176 Jan 24 2008 07:45:22 +05:00 common.tar

4 741376 Jan 24 2008 07:45:28 +05:00 es.tar

5 1038 Jan 24 2008 07:45:34 +05:00 home.shtml

6 113152 Jan 24 2008 07:45:38 +05:00 home.tar

7 1198080 Jan 24 2008 07:45:48 +05:00 ips.tar

8 3029504 Jan 24 2008 07:46:04 +05:00 sdm.tar

9 1648 Jan 24 2008 07:46:10 +05:00 sdmconfig-2811.cfg

10 41141408 Jan 1 2009 15:17:16 +05:00 c2800nm-ipvoicek9-mz.124-15.T.bin

11 11650 Jan 1 2009 15:25:44 +05:00 app-cme-did-2.0.0.0.ReadMe

12 15020 Jan 1 2009 15:25:44 +05:00 app-cme-did-2.0.0.0.tcl

13 83291 Jan 1 2009 15:25:46 +05:00 en_disconnect.au

14 18836 Jan 1 2009 15:26:26 +05:00 app-b-acd-2.1.2.2-ReadMe.txt

15 24985 Jan 12 2009 15:42:50 +05:00 app-b-acd-2.1.2.2.tcl

16 35485 Jan 12 2009 15:43:14 +05:00 app-b-acd-aa-2.1.2.2.tcl

17 75650 Jan 1 2009 15:26:28 +05:00 en_bacd_allagentsbusy.au

18 83291 Jan 1 2009 15:26:28 +05:00 en_bacd_disconnect.au

19 63055 Jan 1 2009 15:26:28 +05:00 en_bacd_enter_dest.au

20 37952 Jan 1 2009 15:26:28 +05:00 en_bacd_invalidoption.au

21 496521 Jan 1 2009 15:26:30 +05:00 en_bacd_music_on_hold.au

22 123446 Jan 1 2009 15:26:30 +05:00 en_bacd_options_menu.au

23 42978 Jan 1 2009 15:26:32 +05:00 en_bacd_welcome.au

24 34794 Jan 1 2009 15:26:32 +05:00 en_bacd_xferto_operator.au

25 4627 Jan 1 2009 15:32:46 +05:00 admin_user.html

26 653758 Jan 1 2009 15:32:48 +05:00 admin_user.js

27 1029 Jan 1 2009 15:32:48 +05:00 CiscoLogo.gif

28 618 Jan 1 2009 15:32:48 +05:00 CME_GUI_README.TXT

29 953 Jan 1 2009 15:32:48 +05:00 Delete.gif

30 16344 Jan 1 2009 15:32:50 +05:00 dom.js

31 864 Jan 1 2009 15:32:50 +05:00 downarrow.gif

32 6146 Jan 1 2009 15:32:50 +05:00 ephone_admin.html

33 4658 Jan 1 2009 15:32:50 +05:00 logohome.gif

34 3724 Jan 1 2009 15:32:50 +05:00 normal_user.html

35 80033 Jan 1 2009 15:32:50 +05:00 normal_user.js

36 1347 Jan 1 2009 15:32:50 +05:00 Plus.gif

37 843 Jan 1 2009 15:32:52 +05:00 sxiconad.gif

38 174 Jan 1 2009 15:32:52 +05:00 Tab.gif

39 2410 Jan 1 2009 15:32:52 +05:00 telephony_service.html

40 870 Jan 1 2009 15:32:52 +05:00 uparrow.gif

41 9968 Jan 1 2009 15:32:52 +05:00 xml-test.html

42 3412 Jan 1 2009 15:32:52 +05:00 xml.template

43 338840 Jan 1 2009 15:40:02 +05:00 CP7905080001SCCP051117A.sbin

44 338424 Jan 1 2009 15:40:18 +05:00 CP7905080001SCCP051117A.zup

45 340631 Jan 1 2009 15:40:36 +05:00 CP7912080001SCCP051117A.sbin

46 349794 Jan 1 2009 15:41:08 +05:00 P00405000700.bin

47 350198 Jan 1 2009 15:41:24 +05:00 P00405000700.sbn

48 1908762 Jan 1 2009 15:41:42 +05:00 P00503010100.bin

49 49169 Jan 1 2009 15:41:50 +05:00 S00104000100.sbn

50 49599 Jan 1 2009 15:42:02 +05:00 S00105000200.sbn

51 129828 Jan 1 2009 15:42:32 +05:00 P00308000400.bin

52 461 Jan 1 2009 15:42:32 +05:00 P00308000400.loads

53 701768 Jan 1 2009 15:42:34 +05:00 P00308000400.sb2

54 130232 Jan 1 2009 15:42:36 +05:00 P00308000400.sbn

55 2759 Jan 1 2009 15:42:36 +05:00 Readme7960-40.txt

As i already said that welcome message starts but after exactly 20 seceonds.

Thanks

Can anyone suggest what debug command should i run to find out the issue to resolve it.

thanks

Does the call come in via pots? So create an incoming pots DP with service aa as I had indicated before.

Same the 20 seconds delay on welcome message even i configurd pots DP with service aa. Below is my DP for pots.

dial-peer voice 2 pots

trunkgroup ANALOG_PHONE

service aa

destination-pattern 1..

incoming called-number 8888

forward-digits all

Any help.

thanks

Have you remove the unnecessary pots DP?

Which type of pots is this?

I am testing bacd on DP for FXO, but it will actually be running on E1.

What do you mean by un-necessary pots DP. Kindly explain the effect of these DP in this case.

Thanks.

You should not have voip DP to reach B-ACD via pots interface.

Please post complete configuration, enable "debug vpm signal", and take the trace again.

It has been resolved.

Actually the problem was with param welcome prompt. As you see above i put en laguage-code in the welcome prompt where as i have already configured it in another param. When i removed the en, it is working properly.

Anyway thanks for all the support provided in this regards.

Thanks.

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