Hi, at the moment i'm working with System IPCC v7.1.5 integrated with CUCM 6.1.2 and IP IVR 5.0.2.
i have completed the servers roles comfigurations and i can see PIM processess for IP IVR and CUCM are up and running, so to test the integration i configured:
on IP IVR
under subsystems ICM> ICM port 5000 and IP IVR scripts
under unified cm telephony cti ports
under applications a translation routing application with as many RP as CTI Ports
1. Dialed Number 3230
2. Call Type and associated already to dialed number
3. skill group
4. Agent associated to skill group
then on CUCM
1. RP 3230 (associated to user rmcm) seems registered to PG A and if PG A goes down keeps registered with PG B
then i have created the ICM script which is as well scheduled with the call type previously configured
the nodes are:
start > select LAA > Skill group
and if select fails then >run ext script.
when i call triguer 3230 the call is sent to skill group as long as agents are available, but if no agents available the call just is not routed, as i can see the ICM is not sending the call to VRU.
i think i may be causing a loop on the configuration can any one helpme undestand what is going on?