netManager 1.0 error when using "Physical Connectivity View"

Unanswered Question
Jan 19th, 2009
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Hello,


We are seeking for troubleshooting assistance with the Cisco netManager 1.0 software: the problem we are experiencing is that when we try to click on the "Physical Connectivity View", from the workstation the software is on itself or remotely, it doesn't work, a blank screen pops up with the following error message - Source:'Microsoft JScript runtime error' Line:4167 Char:0 Error:0 "sbFlashVars' is undefined' (null). the Physcial Connectivity View feature is supposed to work and it is not working for us. I have verified that we have Internet Explorer v6.0 and running Windows 2003. we can access reports and stats and other info about the devices and network, but no physical map of the network.


Is there any advice to correct this problem?


Thank you,

Luis

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