Unity Failsafe

Unanswered Question
Jan 20th, 2009
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This error is due to a network problem?


Unity - 5.0(1)

Exchange - 2007


Event Type: Error

Event Source: CiscoUnity_ConvSub

Event Category: Network

Event ID: 1000

Date: 1/20/2009

Time: 8:24:24 AM

User: N/A

Computer: xxxxxxxxx

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - CAvSValidateID::ValidateSubType returned [0x80004005] on line 658 of file H:\views\CUESB1_view\un_Conv1\Scripted\ConvSub\SubSignIn.cpp.

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sopayne Fri, 01/30/2009 - 16:15
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  • Cisco Employee,

This error could be the result of a multitude of issues.


If it's still occurring, I'd suggest you enable the Conversation mAcro traces in UDT to try to get a better idea of what's going on.


I hope this helps.

I just fixed this issue for a customer of mine. The problem was related to the domain controller that unity was trying to use. I opened the DC/GC reconnect tool and saw that it was not connecting to the correct domain controller, it was in fact, trying to connect to a DC at a different site (because they didnt have the subnets and sites configured correctly in AD). I just manually set the unity server to use the DC's that were located at the same site as the unity server and forced a re-sync.


Hope this helps.

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