Customer has four users configured for Attendant Console and three have been working as desired for several months.
The fourth AC user has an interesting problem. If she logs in to AC on her computer as any of the other three users, everything works. If she logs in as herself, it appears that AC cannot see her logged in.
Control is up and it shows she is online, but when she is the only user available, the system indicates that no-one is available and sends it to voicemail. If she logs out and logs back in as another user, it works like a champ.
I have quadruple-checked that her account is set-up the same as the other three.
I have even tried it on my own computer and it behaves the same, indicating that it's not a problem with her computer.
Any ideas? TAC is at a loss as well.