ICM IPCC Enterprise 7 Outbound Campaign Issue

johnnywan · ‎01-20-2009

We have an outbound campaign configured and working but "chokes" on outbound call #50 every time. We can import 200 plus numbers but each time the campaign runs it stops outbound dialing at record 50. Any assistance would be appreciated.

Riccardo Bua · ‎01-20-2009

HI Johnny,

there is no hardcoded limit in terms of outbound calls, can you check if you have enough agents to deal with the pending calls? Or any other reason for the dialer to stop dialing? Dumping the logs does it give you any indication?

Regards,

Riccardo

johnnywan · ‎01-20-2009

Thanks for the info. This campaign does not use agents for outbound calling. Which logs should I dump? Thanks in advance.

Report Inappropriate Content · ‎01-25-2009

So this is an IVR Based campaign then correct?

If so, what type of call flow are answered calls provided? Is it possible that all of your ivr ports are used up providing call flow functionality for the answered outbound calls?

You might also check the number of calls that can be running the IPIVR script (that is if you are using ipivr rather than cvp) and verify the number of sessions the application and route point can handle.

johnnywan · ‎01-28-2009

We are using CVP

Riccardo Bua · ‎01-28-2009

Dialer and campaign manager logs should tell something.

Regards,

Riccardo