I have found two ways of setting up a hunt group using a pilot number and am wondering which what people think is the better ... Hunt group configured through the Route Plan - Rount/Hunt or the Service - CM Attendant Console method.
My scenario is a group of 3 users who want a single number advertised for help desk type calls (not their personal numbers which they want to keep seperate) and to have a second line configured on each phone that will ring in a hunt group configuration and then go to voicemail (Unity unified messaging). We are using extension mobility.
The way i was going to set it up is as follows:
1. A new Line Group configured with the three user's second extensions 301,302,303 using Longest Idle as dist. algorithm.
2. The line group assigned to a new Hunt List.
3. The Hunt List then assigned to a new Hunt Pilot with pilot number 300. The Hunt Forward Settings for No Answer and Hunt Busy are set to "Use Personal Preferences".
4. In AD a new AD account and mailbox called SysAdmins created for voicemail storage. Added to Unity as a subscriber.
5. A new device profile called SysAdmins with the number advertised to users 38000 configured as line one which is set to forward all to the Hunt Pilot number 300. Forward No Coverage is set to forward to voicemail which sends the call to the Unity in the event the call is unanswered by the members of the Line Group or busy.
6. The sysadmin mailbox is added to their outlook configurations so they can check voicemails. They will need to work out a process as to how they manage responding to voicemail.
I have tested this setup and it works well but am wondering what the difference is between this and the attendant console Pilot Group/ Hunt Group method?
Any advice appreciated.