Automatic CC/BCC configure in CEM 5.0

Unanswered Question
Jan 20th, 2009
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In CEM 5.0 have the option to send mail to the CC & BCC but I want to configure in such a way that without putting any CC/BCC field by agents mail would be CC/BCC to pre-configured CC/BCC address.

Can anybody help me on this regards.



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Jonathan Schulenberg Wed, 01/21/2009 - 17:26
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This is done through outbound workflows. I don't have a CEM install in my lab at the moment so I can't walk you through it though. Hopefully that gets you pointed in the right direction at least.

barrybrowne Thu, 01/22/2009 - 07:11
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Hi there.

I too would be interested in this option, however, I cannot find anything in the CEM configuration regarding Outbound Workflows. If anyone could expand on this, it would be greatly appreciated.



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