Automatic CC/BCC configure in CEM 5.0

Unanswered Question
Jan 20th, 2009

Hi,

In CEM 5.0 have the option to send mail to the CC & BCC but I want to configure in such a way that without putting any CC/BCC field by agents mail would be CC/BCC to pre-configured CC/BCC address.

Can anybody help me on this regards.

Thanks,

Muzammel

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jonathan Schulenberg Wed, 01/21/2009 - 17:26

This is done through outbound workflows. I don't have a CEM install in my lab at the moment so I can't walk you through it though. Hopefully that gets you pointed in the right direction at least.

barrybrowne Thu, 01/22/2009 - 07:11

Hi there.

I too would be interested in this option, however, I cannot find anything in the CEM configuration regarding Outbound Workflows. If anyone could expand on this, it would be greatly appreciated.

Thanks.

Actions

This Discussion