I have a user that keeps going into “Reserve†.when the user logs on and clicks the ready icon, the bottom of the screen says “Reserved Partial Serviceâ€
I know that an agent can get stuck in Reserved when a script use Select Resource with Connect set to 'no' and the script never connects the call to the agent, but I don't know about the "Partial Service" portion. Are you using CAD or IPPA? Is there a firewall between the agent and the IPCC server?
If you click on Partial Service in the status bar, what exactly is showing as Partial Service?
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
