IPCC Initial Configuration Help

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Jan 21st, 2009
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Hi all,


i have to configure IPCC-X 5.0 with CME ..this is my first installation and i dont have any idea about IPCC or CRS .. i have configure CME and its working fine for simple incoming and outgoing calls ..can any one tell me how CRS will communicate with CME wat should i need to configure first on CME as well as on CRS to communicate each other and then wat do i need to do .... also tell me in what phase i would require scripting ???


Thanks for all


Regards

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Jonathan Schulenberg Wed, 01/21/2009 - 16:49
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    2017 IP Telephony

Well I would suggest you start with the install guide as it includes a chapter specifically for CME integrations:


Cisco CRS Installation Guide 5.0(2): http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_02/installation/guide/crs502ig.pdf


If you have never worked with the CRS product family, I would recommend reading the Release Notes and SRND documents to get a better understanding of the product.


After you have completed installation, the Administration document discusses all of the moving pieces and how to configure them.


Cisco CRS Administration Guide 5.0(1): http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf


Normally I would say the CAD install guide is important but CME integrations have limited CAD functionality so this is less of an issue.


Scripting is done post-install. There are three whole documents on scripting (and arguably two classes from Cisco: UCCXD and UCCXA).

http://cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

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