Caller ID issues

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Jan 21st, 2009
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HI there, I have Spa 9000 and spa 400 combination with caller ID problems.


SPA 400 1.1.2.2


SPA 9000 6.1.5


SPA 942 6.1.3(a)


Sometimes I get no caller ID on PSTN calls from example my mobile phone which isnt blocked, and I have also noticed that the caller ID is incorrect. IN this example I noticed it was from a recent missed caller. I have found some historical info on some internet forums elsewhere, this is not a new problem. Any Ideas?

I am in Australia, and have tried setting caller ID to bolth Australia and Europe, which I read somewhere may help.


I would say that this problem is can be replicated in at least 10 calls.


I did make sure that answer after delay is at least 2, and even tried 3.



Any Ideas?

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Alberto Montilla Thu, 01/22/2009 - 02:04
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Hi Terry;


The answer after delay should be set to 3 for Australia. It should work properly. If not the case, I would like to discuss with you the possibility of establishing direct communication with you in order to debug this issue.


Could you please give a try and collect traces as well as save the configuration of the system? Please send me to my e-mail inbox [email protected]  .


FYI (for other break-fix support cases) - In general, break and fix issues are handled by the Cisco Small Business Support Center. For this case, I would like to handle it, so please send me the traces.


Regards
Alberto

tometokic Sun, 11/08/2009 - 18:58
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Alberto or anyone,  I have struck the same issue with Caller ID in Australia. I have done a lot of research on the net and everything alludes to having the Caller ID Method as Bellcore, the Caller ID FSK Standard as bell 202 and PSTN Answer Delay as 3.


I do all of this and it does not work.  My syslog messages out of the SPA3102 have something in there in HEX after the word "Call-ID" but I can't see the calling number appear properly.  I also can't see the Caller ID appear in the Info page.


I have seen it come through a little while ago when I setup the box, but had to blow the settings away and don't know what the right settings were anymore.


Can anyone help?  If so, please let me know what you want to see and I would be happy to provide this.


Thanks in advance.

David Harper Sun, 11/08/2009 - 19:36
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Can you attach the syslog output to the thread so we can have a look?  Also, have your tried plugging a CLID-enabled handset directly into the PSTN line to validate that you are in fact getting CLID from the exchange?


Cheers,

Dave.

tometokic Mon, 11/09/2009 - 02:48
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Hi dharper.  CLID from the exchange works fine.


Here is the syslog output confined to the SPA3102.  It includes call setup and teardown.


11-09-2009 18:36:27 Local2.Debug 10.100.100.11 CC:Clean Up

11-09-2009 18:36:26 Local2.Debug 10.100.100.11 Sess Terminated

11-09-2009 18:35:54 Local2.Debug 10.100.100.11 DLG Terminated 2ec6c4

11-09-2009 18:35:54 Local2.Debug 10.100.100.11 [1:0]AUD Rel Call

11-09-2009 18:35:54 Local2.Debug 10.100.100.11 FXO:Stop CNDD

11-09-2009 18:35:54 Local2.Debug 10.100.100.11 AUD:Stop PSTN Tone

11-09-2009 18:35:54 Local2.Debug 10.100.100.11 AUD:Stop PSTN Tone

11-09-2009 18:35:43 Local2.Debug 10.100.100.11 AUD:Play PSTN Tone 9

11-09-2009 18:35:43 Local2.Debug 10.100.100.11 [1:0]RTP Rx Dn

11-09-2009 18:35:43 Local2.Debug 10.100.100.11 CC:Ringback

11-09-2009 18:35:42 Local2.Debug 10.100.100.11 [1:0]RTP Rx Up

11-09-2009 18:35:42 Local2.Debug 10.100.100.11 [1:0]AUD ALLOC CALL (port=16434)

11-09-2009 18:35:42 Local2.Debug 10.100.100.11 Calling:[email protected]:5060

11-09-2009 18:35:42 Local2.Debug 10.100.100.11 AUD:Stop PSTN Tone

11-09-2009 18:35:42 Local2.Debug 10.100.100.11 AUD:Stop PSTN Tone

11-09-2009 18:35:40 Local2.Debug 10.100.100.11 Sess Terminated

11-09-2009 18:35:39 Local2.Debug 10.100.100.11 FXO:Start CNDD



I have also attached a screen grab from when the call is being established which shows CLID is not coming through.

Attachment: 
tometokic Mon, 11/23/2009 - 03:14
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Hello community, I have not heard anything further to my last post 2 weeks ago.  Does anyone know how to help me please.


Thanks in advance.

tometokic Tue, 11/24/2009 - 03:42
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Hey mate.  They should hit your inbox any minute now.

icastrov Tue, 11/24/2009 - 07:36
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Hi,


after going thru your configuration, I've seen that yoiu have the PSTN Ring Thru delay parameter set to 0, can you please change it to 5 and try out again?


Thanks!

-nacho

tometokic Tue, 11/24/2009 - 13:00
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I will certainly try that tonight, but I am not confident that it will do anything.  I have tried adjusting that in the past based on posts I have seen online from 0 to 3 to 5.  Can you please take another look at the config and see if there is anything else that you would suggest if that change does not work.


Thanks


Tom

tometokic Tue, 11/24/2009 - 23:47
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Hi mate, changed the call thru setting to 5 and no change to the outcome.  Still no CLID.


See attached debug logs for more info.

Attachment: 
icastrov Wed, 11/25/2009 - 06:55
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Your configuration looks OK, the only thing I would try again is to increase the PSTN Answer Delay to let’s say a very big number e.g. 16 to see whether the SPA3102 is not having enough time to detect the CID, if starts detecting it (which I hope that it will be the case) we can start decreasing it in small steps..!

If it still does not work… what’s the FW you are using?


Thanks!

-nacho

tometokic Wed, 11/25/2009 - 13:16
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Hi icastrov,

     I will try your suggestion for the answer delay, it sounds like a good test to try.  As for the firmware it is on the latest firmware 5.1.10


I won't be able to try until early next week but will post once I have tested.


Cheers,


Tom

tometokic Sat, 11/28/2009 - 17:14
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Hi.  Setting the Answer Delay to 16 did not change anything. It;s still not working.  Firmware has been confirmed as the following:


Product Name:SPA-3102Serial Number:FM600H513428
Software Version:5.1.10(GW)Hardware Version:1.4.5(a)


tometokic Sat, 11/28/2009 - 18:29
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Bloody Telstra!!! The service provider at some stage turned off CLID on my account without telling me.  So I need to call them during business hours and get it activated AGAIN and hopefully it will all be rosy again.  I will post again once I have confirmed with them that the service is activated.

tometokic Mon, 11/30/2009 - 02:42
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Yep, thanks to Telstra, CLID was turned off randomly without me knowing.  I have re-enabled it and set the Answer Delay to '2' and all is working perfectly.


Thanks for checking out the config nacho!!!


Cheers,


Tom

icastrov Mon, 11/30/2009 - 03:08
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No worries and glad to hear that it's working again!!


Thanks!

-nacho

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