Hi. Customer is using CCM 6.1(x) with CCX7.0 Premium Edition and when trying to silent monitor a call or even recording a call is not working. On the CSD it shows "Supervisor is unable to start Monitoring device <ext>"
Agents are using PCs however instead of doing desktop monitoring we are using SPAN because soon they are going to be change to a Citrix Environment. RSPAN is configured correcty on the switches as I can connect the same interface [server monitoring interface] to my laptop with wireshark and I can see phone traffic fine.
The second NIC on each server [for recording and monitoring] is enabled with a bogus IP Address like 1.1.1.x and also post-install was run on each server for selecting the right interface for packet sniffing. Services were restarted but the problem persist.
Is there anything else that I miss? Please advise.