CUXN ver 7.0 External Caller Sign-In issue

Answered Question
Jan 22nd, 2009

Hi

Unity Connection version 7.0(1)

The DTMF-id for all the users is set to the last 4 digits of the DDI (which is the same as the DN configuration of the IP Phones).

I've set up a Forwarded Routing rule to forward callers directly to the sign-in conversation when they dial 5775 internally or +441753485775 over the PSTN

This works for internal calls. Hence when a user dials 5775, they hear the prompt 'Enter your ID followed by #' . After the user enters the DTMF-id, the user hears the prompt 'Enter your PIN followed by #. This proves that the Forwarded Routing rule has been configured correctly.

The does NOT work for external calls. When user dials +441753485775 from an external phone (eg cell phone/mobile phone), they hear the prompt 'Enter your ID followed by #' . After the user enters the DTMF-id, the user hears the prompt 'I did not hear your entry'.

Has anybody come across this before? How was the problem fixed?

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 7 years 10 months ago

the issue has nothing to do with CUC, it's an issue on your GWs not handling correctly the DTMFs. chech you have the right DTMF config

HTH

java

if this helps, please rate

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Correct Answer
Jaime Valencia Thu, 01/22/2009 - 08:59

the issue has nothing to do with CUC, it's an issue on your GWs not handling correctly the DTMFs. chech you have the right DTMF config

HTH

java

if this helps, please rate

gsidhu Thu, 01/22/2009 - 09:22

Thanks again Java,

Customer is using Codian gateway and is aware of DTMF issue.

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