Device not in DFM

Answered Question
Jan 22nd, 2009
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I have a 3750 that is in DCR and showing up in device center, but it is not in the Device Fault Manager?

Running: Device Fault Manager 3.0.4 and CiscoWorks Common Services 3.1.1

Correct Answer by Joe Clarke about 8 years 5 months ago

Then you need to add the device to ACS first. Once you do, log out of LMS, then log back in. Then go to DFM, and you should be able to find the device, and manage it.

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Joe Clarke Thu, 01/22/2009 - 12:11
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DFM 3.0 does not auto-manage DCR devices by default. Go to DFM > Device Management > Device Import, and make sure you are synchronizing this device from DCR.

nizammuddin Thu, 01/29/2009 - 18:27
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Hi jclarke,


I have same problem too. I have done the Device Import in DFM. But the status discovery state is 10% completed. It has been a week now. I have no idea what to do.


Pls help. Thank you.

Joe Clarke Thu, 01/29/2009 - 19:56
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Please start a new thread for your issue.

russnash Mon, 02/02/2009 - 06:24
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device is in device center, but there is no data available for the device. Do I need to delete the device and add it again?

Joe Clarke Mon, 02/02/2009 - 09:48
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What do you mean, "no data?" It would be helpful to see a screenshot.

Joe Clarke Mon, 02/02/2009 - 10:53
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So the device is still not managed by any of the applications. Go to DFM > Device Management > Device Import. Make sure this device is synced with DFM. If it is, check its management status under DFM > Device Management > Discovery Status. The device needs to be in a Known state.

Joe Clarke Mon, 02/02/2009 - 11:53
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Okay, then under the Device Import screen in DFM, choose the device from the list, then click the Import button. After about three minutes, the device will be managed by DFM at least.

Joe Clarke Mon, 02/02/2009 - 12:08
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Your query is wrong. The management IP address is 10.240.0.14 not 110.240.0.14.

xiangyong chu Tue, 11/23/2010 - 17:30
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hi, Joseph

what can i do to check this device is synced with DFM?

i have same problem too

i have 238 devices, but only 2 device had been import in DFM.

Joe Clarke Tue, 11/23/2010 - 22:02
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If your LMS server is integrated with ACS, read my follow-up posts in this thread to confirm if the devices are properly known to ACS.  If the server is not integrated with ACS, start a new thread for your issue.

Joe Clarke Mon, 02/02/2009 - 12:21
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Is this server integrated with ACS?

Joe Clarke Mon, 02/02/2009 - 12:27
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The problem is most likely that the device is not in ACS. Go to Common Services > Device and Credentials > Reports, and run the Devices not in ACS report. Do you see your missing device there?

Correct Answer
Joe Clarke Mon, 02/02/2009 - 12:34
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Then you need to add the device to ACS first. Once you do, log out of LMS, then log back in. Then go to DFM, and you should be able to find the device, and manage it.

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