Cannot login to Cisco Unity Express

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david-lima Thu, 01/22/2009 - 11:59

Hi, first of all try this, you don't need these 2 ip routes:

ip route Service-Engine1/0

ip route Service-Engine1/0


Only this one:

ip route Service-Engine1/0

Hope this help


david-lima Fri, 01/23/2009 - 05:11

Hi, sorry for this question, but if it is a new installation, did you start or skip the wizard cue configuracion.

This message is also seen when the administrator decides to change the Cisco CallManager Express web administrator username and password, and the new name and password is not updated in the CUE system.


david-lima Fri, 01/23/2009 - 05:23

Hi, only as a last option you can reinstall the CUE (a factory reset) and start a new configuration again.

First login into the CUE, then use the command CUE-Prompt#offline

CUE-Prompt(offline)>restore factory

and reset.

Take care, all your configuration (voicemail and users) will be deleted.

Best regards



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