Chris Deren Thu, 01/22/2009 - 17:04
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

You cannot, CMC are strictly for outbound as they are only applied to route patterns.

Sorry...

HTH,


Chris

erikjustinlee Thu, 01/22/2009 - 17:27
User Badges:

So the way to add a CMC would be to do like a screen pop or something custom? I know there are programs out there, but they are all quite expensive.


Erik

Jaime Valencia Thu, 01/22/2009 - 17:35
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    2011

CUCM has no way to do this, even call blocking is done on the H323 GW not on CUCM.


the only ways i can think of doing this are creating custom scripting for the H323 (if using, if MGCP you'll have to switch), the other way would be using UCCX/UCCE but then again, you need to create the custom script


HTH


java


if this helps, please rate

Actions

This Discussion