How can i activate the DND feature in CCM 4.1(3) ?

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Jan 22nd, 2009
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How can i activate the DND feature in CCM 4.1(3) ?

I added a customized softkey template and i added the DND softkey button for all status of calls and then i added a new device pool containing this Softkey template and i assigned the device pool to 7961 and 7940 IP phones but the DND feature is not working as i tested it in CUCM ver 6 and the Softkey button in 7940 IP phone is dimmed.

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Chris Deren Thu, 01/22/2009 - 16:55
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CM 4.1.3 does not have DND feature, I am not sure how you got to see it in the softkey template, must be a bug on the version you are running.

DND was introduced in CM 6.


Jaime Valencia Thu, 01/22/2009 - 17:17
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DND was provided in 4.1(3) but not as a standalone feature as in 6.x. if not using 6.X and above you need to configure the whole IPMA to use the DND button

it's a very common mistake everyone thinks that just because they can choose it from the softkey templates that's it to make it work



if this helps, please rate

ah_khairy Thu, 01/22/2009 - 17:19
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I updated the version of CCM 4.1 to the latest Service back from Cisco Web site from about about 6 months and it is a real CCM installed on MCS server


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