- Silver, 250 points or more
When an agent on an outbound dialer call and uses the callback button to set a callback, the callback is not being set by the dialer. The record remains with a result of 10(voice). If the agent sets the callback during wrap-up, then the callback is set normally. Looking at cti server logs I can see that when the callback button triggers a set call data request, cti is returning an "invalid call" error. This error doesn't happen during wrap-up. I get the same error trying to change any of the call variables during an outbound call, but not during and inbound call and not during wrap-up. This is a new install of UCCE v 7.2(6). Anyone run into anything like this?