pickup group problem ccme

Answered Question
Jan 23rd, 2009

Hi


I have an odd problem with pickup groups. Our default pickup group for everyone in our office is pickup-group 1.


That works great.


I wanted to segregate part of the office and make them pickup-group 2.


As soon as I addd Pickup-group 2 to a new ephone-dn, all pickup groups cease to function.


Where should I start looking?


Thanks!

Correct Answer by phershaw about 8 years 1 month ago

Hi,

Once you configure more than one pickup group, then the users have to enter the group number to answer the call.

See below, from: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1092675


If there is only one pickup group defined in the Cisco Unified CME system, the phone user can pick up the call simply by pressing the GPickUp soft key.

A phone user can answer a ringing phone in any pickup group by pressing the GPickUp soft key and then dialing the pickup group number.


Phil

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Correct Answer
phershaw Fri, 01/23/2009 - 03:28

Hi,

Once you configure more than one pickup group, then the users have to enter the group number to answer the call.

See below, from: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1092675


If there is only one pickup group defined in the Cisco Unified CME system, the phone user can pick up the call simply by pressing the GPickUp soft key.

A phone user can answer a ringing phone in any pickup group by pressing the GPickUp soft key and then dialing the pickup group number.


Phil

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