I have an odd problem with pickup groups. Our default pickup group for everyone in our office is pickup-group 1.
That works great.
I wanted to segregate part of the office and make them pickup-group 2.
As soon as I addd Pickup-group 2 to a new ephone-dn, all pickup groups cease to function.
Where should I start looking?
Once you configure more than one pickup group, then the users have to enter the group number to answer the call.
If there is only one pickup group defined in the Cisco Unified CME system, the phone user can pick up the call simply by pressing the GPickUp soft key.
A phone user can answer a ringing phone in any pickup group by pressing the GPickUp soft key and then dialing the pickup group number.