CUCM 7.0 recording capabilities

Answered Question

Hi all,

What are the possibilies offred by CUCM 7.0 to allow end users (or special users) to record theirs communications. There is no Contact Center component in the infrastructure.

If Call Recording is not possible natively, which components should be added to have it possible.

Thanks in adavance.

I have this problem too.
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Correct Answer by Jaime Valencia about 7 years 10 months ago

CUCM does not provide call recording

you can use one of these

Witness

www.witness.com

Nice

www.nice.com

IPcelerate

www.ipcelerate.com

HTH

java

if this helps, please rate

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Jaime Valencia Fri, 01/23/2009 - 05:09

UCC can also work for monitoring and recording

HTH

java

if this helps, please rate

Frederick Nielsen Fri, 01/23/2009 - 08:48

You may also want to look into the "live record" feature in Unity if you have it available in the environment. It is not automatic, but may fit your needs as well.

jillmajors Mon, 01/26/2009 - 12:08

Hello,

There are quite a few third party call recording vendors that can help you with your issue, including Verint/Witness and IPCelerate (as previously mentioned in this thread).

Telrex also offers call recording solutions that can fit your needs; see http://www.telrex.com/cisco_call_recording.htm for additional informaiton.

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