I have installed the latest CUPS and CUPC and integrated it towards CUCM 6.1.3 according to the manuals. All the end users, devices and lines have been correctly inserted and configured. I have not configured LDAP since we are still in LAB environment, the servers haven't been placed in a domain either.
a) No presence visible on my contacts
b) Cannot shift between DeskPhone and Softphone modes
c) Telephony, video and chat icons are grayed out
d) When I go to CUPC->Show server health, the Presence server is red and just says "Connecting".
e) When I surf to CUPS and go to User Mgmt->End User and click on the user the Internet explorer hangs. This is not a PC error since I get the same error on several PC:s running different OS and versions of IE
One thing I noticed in the Presence Troubleshooting Guide is on page 5 and step 3. It says: "Go to Application > Cisco Unified Personal Communicator > User Settings in order to verify that the device is the Preferred CTI Device in CUPS."
I have no such parameter, only 4 dropdown lists of which none contain information about Preferred device.