ANIServer 6.0 Error

Unanswered Question
Jan 23rd, 2009
User Badges:

Hi,


I got problem viewing the topology services. I have Campus Manager 5.1.1. I always got this error.


Cannot connect to ANI server: ANIServer6.0-hostname


Probable Cause

Unknown Error...


Recommended Action

Verify that ANIServer6.0-hostname is running and restart Campus Manager


Anyone had encounter the same problem? How can i solve this problem?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Joe Clarke Fri, 01/23/2009 - 12:23
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

Make sure that TCP ports 42342 and 43242 are open between the client and the server. That is, from the client, make sure you can telnet to the server on these ports, and that you receive a connection. For example:


telnet SERVER 42342

telnet SERVER 43242

Mhon Baul Sat, 01/24/2009 - 02:58
User Badges:

Hi Clarke,


Thank you from your prompt response.

I did what you have said and there is no page appeared. It shows only cursor blinking, does it mean its open or not? I tried to scan to see if the ports you told me were open. Attached here is the output of my scan.Btw,if those port were not open, how can I open those ports in Solaris 10? Also im using multi-homed NIC to (access my server and server to the cisco devices). I'm using LMS 3.1 installed in Solaris. Hope you can help me. Thanks in advanced! .



Attachment: 
Joe Clarke Sat, 01/24/2009 - 09:49
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

Please post the output of the /opt/CSCOpx/bin/pdshow command from the server.

Joe Clarke Sat, 01/24/2009 - 17:47
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

This pdshow looks good. If you cannot reach those two TCP ports from your client, you must have a firewall or ACL blocking them. However, if your telnets did not complain about a timeout error, and successfully connected, then maybe your nmap is broken.


Post the output of the Java Web Start console from your client after reproducing this error.

Mhon Baul Sat, 01/24/2009 - 19:07
User Badges:

Hi,


I don't have any access-list or firewall going to my server. I can use telnet in login to the server.


here is the output of my java web start console:


exception:


CouldNotLoadArgumentException[ Could not load file/URL specified: viewer]

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)



wrapped exception:


java.io.FileNotFoundException: viewer (The system cannot find the file specified)

at java.io.FileInputStream.open(Native Method)

at java.io.FileInputStream.(Unknown Source)

at java.io.FileInputStream.(Unknown Source)

at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)

at com.sun.javaws.Main.launchApp(Unknown Source)

at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

at com.sun.javaws.Main$1.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)


Also i tried to open the topology services on the server itself and there is pop-up telling me that hostname mismatch and java version mismatch. How to install the correct java as im not familiar with solaris.


Joe Clarke Sat, 01/24/2009 - 19:58
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

This doesn't look to have anything to do with Campus Manager. In your Java control panel, go to the Advanced tab, and expand the Debug option. Check all three boxes. Restart your browser, and re-launch Topology Services. when you get the error, post the javaws trace log under HOME\Application Data\Sun\Java\Deployment\log.


As for installing JWS on Solaris, see http://SERVER/help/cmf/jplug_install_solaris.html .

jardalic1 Tue, 02/03/2009 - 06:58
User Badges:

Hi,


I have the same problem - when I try to start Topology Service I get the same message regarding ANIServer. Server on which everything is installed is WIN2003 Server. I checked status with pdshow and it seems ok.

I also tried to manually stop and start ANIServer, to reinitialize campus DB and after no success to restore it back.

Also I found one post where is was suggested to put IP address and host name in:

c:/WINDOWS/system32/drivers/etc/hosts


but that didn't help also.

In attachment u can find traces.


Thx,

Jelena






Attachment: 
Joe Clarke Tue, 02/03/2009 - 08:22
User Badges:
  • Cisco Employee,
  • Hall of Fame,

    Founding Member

Please start a new thread for your problem.

jardalic1 Wed, 02/04/2009 - 06:02
User Badges:

Hi,


I opened new thread with topic:

ANIServer 6.0 Error on Windows server.


Can you pls take a look and give me some idea what to try next?


Thx,

Jelena

Actions

This Discussion