I've been playing around with the scripts for AA, which are great, and pack 4.2.9 comes with some nice new ones. I found the GUI quite helpful to create a script from scratch as well.
The one thing I haven't figured out how to do, is to use a custom WAV file as the voicemail greeting for a general delivery mailbox.
I have 3 extensions that I'd like to work like this:
During Business hours:
AA greets with customer recording, prompts for an extension - done.
caller presses 1, 2, or 3 to reach desired extension. Presses 4 to go to general delivery mailbox.
System automatically transfers to General Delivery mailbox, and plays custom after hours WAV file prompt that has already been uploaded.
What I've had to do in the meantime is the AA uses a slightly different prompt for afterhours that asks user to press 4 to leave a message (as in business hours), but caller will hear the UC520 default voicemail greeting. Caller could also press a 1,2 or 3 and be forwarded, but I'd like to avoid that by sending caller straight to voicemail.
So, how can I use a custom uploaded prompt as a voicemail greeting?
I take your point. To do this with the web-based script editor, the user would have to hit a key after the prompt to leave a message. To avoid this, I think you're only option is going to be to use the offline script editor tool. The offline tool is much more flexible than the web-based editor, but is a bit more complicated as a result. My suggestion is to get as close as you can to the behaviour you want using the web-based editor, and then download the resulting script and modify the necessary steps using the offline editor. You can get the offline editor by browsing to http://www.cisco.com/go/cue, selecting download software, and selecting through the CUE v3.2.1 download steps until you get the option to download CUE Utilities. The one you are after is the CUCEEditor-3.2.1.exe. You'll find the documentation for the tool at http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administr....