Unity & Unity express Question

Unanswered Question
Jan 25th, 2009

Is there a way to let assistant get "envelop" on his phone only without getting red led when Manager gets new voicemail.


I have 3000 & 3001 extensions on CME.

is there a way to let 3001 get "envelop" on his phone without red led when 3000 gets new voice mail.


CCM integrating with unity & CME integrating with CUE

Any ideas?

I have this problem too.
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rob.huffman Sun, 01/25/2009 - 08:19

Hi Youssef,

For CCM;

Under CUCM Services

Message Waiting Lamp Policy* Primary Line - Light and Prompt

This setting Lights the RED MWI for Line 1 only

or on a "per phone" basis;

Line Settings for this Device - Changes affect only this device

Message Waiting Lamp Policy - Prompt

The "Flashing Envelope" will then work for this Secondary line with no RED Lamp.

For CME;

When the DN isn't the Primary Line on the phone (have a look at this command);


To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.

mwi-line line-number

no mwi-line

Syntax Description


Line number to be associated with the MWI lamp. Range is from 1 to 34.

Command Default

A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).

From this good doc;


Hope this helps!


youssef.ahmed Mon, 01/26/2009 - 00:37

Hi huffman,

Thanks for your reply.


Sorry i think i do not clear in my clarification.What I need is:

In CCM (4.1(3)),specifically in IPMA,what ask about is when manager gets voice mail,his assistant gets envelop only BUT when assistant gets his own voice mail he gets lamp & envelop in his phone as normal.

In CME (3.3),i need the same bevaiour.

Can we make that possible from unity (4.5) & CUE (2.x)




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