Cisco attendant console call control failed only with 7931

Answered Question
Jan 25th, 2009

I have CCM 6.1.2. I configured attendant console according to the instructions stated earlier in the forum.

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Create AC user account

!

Create AC Pilot number

Give directory number

Set Partition

Set CSS (ensure CSS has access to all other device partitions)

Save and return to configure pilot group

Add hunt users

To add AC user lines select User Memeber in pop up window then use bottom two drop down boxes

Select save then close

To add futher users repeat last 3 steps

Save changes

Note that the pilot point is not registered yet

!

Create ac Application User account

DO NOT add any devices, pilot points or route points

Just create it and save it

!

Go to User Groups

Enter "standard cti" as the search criteria and click find

Add the ac application user account to the following user groups:

Standard CTI Enable, CTI Allow Call Monitoring, CTI Allow Call Park Monioting and CTI Allow Control of All Devices

!

Go to Cisco Unified Serviceablity

Go to Tools>Control Centre - Feature Services

Select server that Cisco CTIManager and Cisco CallManager Attendant Console Server are running on and restart the two services

!

If you go back to the pilot point it should now be registered

!

Install the Attendant Console software on the receptionists PC

Enter the CallManager's IP address the above services are running on and the DN number of the receptionists phone

Then enter the AC user account and password that you created at the start

As soon as call control has started, go online and all should be working.

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I get an error only entering DN of 7931 phone. There is no problem using DN of 7911, 7921 phones and using the same attendant console user account. Is this a bug?

I have this problem too.
0 votes
Correct Answer by Jaime Valencia about 7 years 10 months ago

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

•Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP. You cannot use SIP phones as attendant phones, but attendants can receive and handle calls from SIP phones.

Cisco Unified Communications Manager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsccmac.html

HTH

java

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Correct Answer
Jaime Valencia Sun, 01/25/2009 - 14:48

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

•Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP. You cannot use SIP phones as attendant phones, but attendants can receive and handle calls from SIP phones.

Cisco Unified Communications Manager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsccmac.html

HTH

java

if this helps, please rate

ajanik Thu, 02/12/2009 - 05:26

Hi,

look at the Protocol Specific Information -> Outbound Call Rollover drop-down.

Switch it to "No Rollover".

Regards

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