CTIOS Desktop - Subsequent Transfer

Unanswered Question
Jan 25th, 2009
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CVP 4, IPCCE 7.1.X CCM 5.X

Using a CTI route point we could pass the PV variables to another skill group -if the receiving agent is on the same PG.


With a route pattern using H225 gatekeeper controlled trunk we are not able to pass the PV variables. Has anybody done this and what is the best way to accomplish this? Thanks.


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Anonymous (not verified) Fri, 01/30/2009 - 13:58
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Is the CTIOS Desktop custom, or out of the box? Have you verified that the PG is running the latest JTAPI plug-in from the CallManager?

geoff@hp.com Fri, 01/30/2009 - 15:44
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That doesn't surprise me. The second call seems like a new call at the agent's desktop. The route point is associated with the ICM JTAPI user and keeps continuity, so that the PVs can be propagated.


What are you trying to accomplish?


Regards,

Geoff


geoff@hp.com Sat, 01/31/2009 - 06:14
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As is normal in UCCE, if you want continuity between PGs you will have to use a translation route to get the call across to the second PG. This is the theory - but I have not done exactly this myself in a CVP set up with two CUCMs. Should be interesting.


Regards,

Geoff

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