01-25-2009 03:29 PM - edited 03-14-2019 03:34 AM
CVP 4, IPCCE 7.1.X CCM 5.X
Using a CTI route point we could pass the PV variables to another skill group -if the receiving agent is on the same PG.
With a route pattern using H225 gatekeeper controlled trunk we are not able to pass the PV variables. Has anybody done this and what is the best way to accomplish this? Thanks.
01-30-2009 01:58 PM
Is the CTIOS Desktop custom, or out of the box? Have you verified that the PG is running the latest JTAPI plug-in from the CallManager?
01-30-2009 03:44 PM
That doesn't surprise me. The second call seems like a new call at the agent's desktop. The route point is associated with the ICM JTAPI user and keeps continuity, so that the PVs can be propagated.
What are you trying to accomplish?
Regards,
Geoff
01-31-2009 06:14 AM
As is normal in UCCE, if you want continuity between PGs you will have to use a translation route to get the call across to the second PG. This is the theory - but I have not done exactly this myself in a CVP set up with two CUCMs. Should be interesting.
Regards,
Geoff
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