Cisco Attendant Console w/ CUCM 7.0(1)

Answered Question
Jan 26th, 2009

Dear all,

I found the following in Cisco Documentation : Cisco does not support the Cisco Unified Communications Manager Attendant Console with new installations of Cisco Unified Communications Manager 7.0(1).

What is the alternative for that?

What can I use if I want to have an attendant console?

I have this problem too.
0 votes
Correct Answer by phillip-wright about 5 years 2 months ago

These are thrid party systems but can be purchased through Cisco.and yes you will need a server. you can prchase a Dell, HP etc no need to buy a MCS type.

Correct Answer by phillip-wright about 5 years 2 months ago

Yes, you can purchase Unified Department Attendant Console Description

Supports up to 150 directory names and 2 consoles (operator clients) per department. Maximum number of departments is 5. PC Server required.

or

Unified Business Attendant Console Description

Supports up to 500 directory names and 2 consoles (operator clients).

or

Arc Enterprise Solution Plus Description

Supports up to 100,000 directory names and 100 consoles (operator clients).

I hope this helps

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Average Rating: 4 (2 ratings)
phillip-wright Mon, 01/26/2009 - 06:59

What you read was correct, but if you upgrade to 7.0(1) from an earlier version your previous AC will still work.

aketata@3s.com.tn Mon, 01/26/2009 - 07:17

ok thanks !

But what is the alternative for this feature?

Customers need the attendant console, is there a solution or an alternative for that?

Correct Answer
phillip-wright Mon, 01/26/2009 - 07:40

Yes, you can purchase Unified Department Attendant Console Description

Supports up to 150 directory names and 2 consoles (operator clients) per department. Maximum number of departments is 5. PC Server required.

or

Unified Business Attendant Console Description

Supports up to 500 directory names and 2 consoles (operator clients).

or

Arc Enterprise Solution Plus Description

Supports up to 100,000 directory names and 100 consoles (operator clients).

I hope this helps

aketata@3s.com.tn Mon, 01/26/2009 - 08:26

and are all of them Cisco applications or third party applications?

No need for other boxes?

Correct Answer
phillip-wright Mon, 01/26/2009 - 08:30

These are thrid party systems but can be purchased through Cisco.and yes you will need a server. you can prchase a Dell, HP etc no need to buy a MCS type.

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Posted January 26, 2009 at 2:36 AM
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