I have a problem when I try to monitor or record an agent conversation, it doesn't seem to work. And I suspect it is a configuration problem.
I have CUCM 6.1 and CCX7.0 Premium
Agents are using CAD 7.0 and we also have Supervisors using CSD 7.0.
When recording agent's conversation, it seems as it is recording the agent, but when you play it back it is silent.
Monitoring comes with an error saying monitoring failed.
Is there any step by step guide for configuring silent monitoring and recording for CCX 7.0?
Or if any one can suggest possible cause of the Problem. Thanks Heaps