When users call out to an IVR number, they are asked to enter a selection, once entered and confirmed with #, the IVR responds by saying that it did not receive an entry.
So the4 DTMF tones are not being received by the called party.
I have tested internal calls, Ip phone - IP phone and do not here any tones coming through on the called ip phone.
On the gateway (Cisco 5850), calls to the IVR number in question, match a pots dial-peer, for which you cannot manually configure DTMF. What worries me is that internally DTMF is not working either, so not sure if this is a problem on the ccm or not. On pots dial-peers DTMF is meant to be configured by default? On CCM 4.1, I cannot see anywhere where I can configure DTMF either.
Any assistance in this regard will be greatly appreciated.