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Unity 5.0 Message Locator PhoneViewUser

Jason Aarons
Level 6
Level 6

On this Unity 5.0(1) server I can open Internet Explorer and login to any of my 4.1(3)SR6 CallManager subscribers/publisher viahttps://server/ccmadmin or https://server/ccmuser and login with PhoneViewAdmin (AXL Manager) or PhoneViewUser (CTI Manager). I've reset passwords several times.

I've set this up in the past with no issues. Here are the log files;

09:07:42 Attempting to connect to a CUCM/CCM Server and retrieve its device list.

09:07:42

09:07:42 Trying to connect to 10.75.250.102:80

09:07:42 Connect succeeded - Trying to retrieve devices from 10.75.250.102

09:07:42 Attempting to retrieve the list of phone devices

09:07:42 from CUCM/CCM. This may take a moment...

09:07:45 Successfully retrieved the list of

09:07:45 3490 phone devices from CUCM/CCM..

09:07:45 Retrieving registration status and device info for

09:07:45 device list items 1 to 200 of 3490.

09:07:46 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest

09:07:46 Phone View - SelectCmDevice OpenRequest failed

09:07:46 Error: Phone View - RetrieveDevices failed to call SelectCmDevice

09:07:46 Failed to retrieve devices from 10.75.250.102 - will try next server (if any)

09:07:46

09:07:46 Trying to connect to 10.75.250.103:80

09:07:46 Connect succeeded - Trying to retrieve devices from 10.75.250.103

09:07:46 Attempting to retrieve the list of phone devices

09:07:46 from CUCM/CCM. This may take a moment...

09:07:49 Successfully retrieved the list of

09:07:49 3490 phone devices from CUCM/CCM..

09:07:49 Retrieving registration status and device info for

09:07:49 device list items 1 to 200 of 3490.

09:07:50 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest

09:07:50 Phone View - SelectCmDevice OpenRequest failed

09:07:50 Error: Phone View - RetrieveDevices failed to call SelectCmDevice

09:07:50 Failed to retrieve devices from 10.75.250.103 - will try next server (if any)

1 Reply 1

Bradford Magnani
Cisco Employee
Cisco Employee

Jason,

Here's a really good troubleshooting doc for Phone View:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml

If you haven't tried already, change the Authentication URL on CUCM/CCM to use the IP address rather than the name. Also, be sure that another device isn't configured there as we've seen paging systems configured which if not configured properly to handle Unity's requests will cause it to fail.

How many digits are the extensions in which you're trying to implement phone view with? May want to also take a look at:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk13091

Brad