CUPC 7.0(1.13056) client fails to download the firmware load from CUCM 188.8.131.5207-1. The latest device pack is installed (184.108.40.20614-1).
The CUPS version is 220.127.116.1100-28
The 'LDAP' and 'Logon Server' system status is green in the CUPC server health window, the rest of them are red or grey.
Extract from the CUPC client log:
2009-01-27 15:59:31,475 [0x000004c0] ERROR LCMiddleware - (MWMSG_CFGMGR_PARSEFAILED) TFTPConnectionImpl::connect() - Failed to download UPC712.cnf.xml
2009-01-27 15:59:31,475 [0x000004c0] DEBUG LCConnection - CALLMANAGER_TFTP reportResult(DISCONNECTED): reason=UNREACHABLE, functionality=NONE
Please advise anyone..
If file not found, obviously you haven't configured your UPC device on CUCM yet.
Go to CUCM > Device > Phone. Add a new phone. Phone type: Cisco Unified Personal Communicator. Device name: UPC712.