01-27-2009 07:26 AM - edited 03-15-2019 03:47 PM
CUPC 7.0(1.13056) client fails to download the firmware load from CUCM 7.0.1.21007-1. The latest device pack is installed (7.0.1.21014-1).
The CUPS version is 7.0.1.10000-28
The 'LDAP' and 'Logon Server' system status is green in the CUPC server health window, the rest of them are red or grey.
Extract from the CUPC client log:
2009-01-27 15:59:31,475 [0x000004c0] ERROR LCMiddleware - (MWMSG_CFGMGR_PARSEFAILED) TFTPConnectionImpl::connect() - Failed to download UPC712.cnf.xml
2009-01-27 15:59:31,475 [0x000004c0] DEBUG LCConnection - CALLMANAGER_TFTP reportResult(DISCONNECTED): reason=UNREACHABLE, functionality=NONE
Please advise anyone..
Cheers,
Solved! Go to Solution.
01-27-2009 02:55 PM
If file not found, obviously you haven't configured your UPC device on CUCM yet.
Go to CUCM > Device > Phone. Add a new phone. Phone type: Cisco Unified Personal Communicator. Device name: UPC712.
Thanks!
Michael
01-27-2009 08:09 AM
It looks like connectivity issue.
Try this on the PC:
1) Open a command prompt
2) tftp -i
Where
If you cannot download that file, it must be network connectivity issue.
For more troubleshooting tips, see:
http://www.lulu.com/content/5552336
And my blog:
Michael
01-27-2009 10:05 AM
tftp -i
the response is 'Error on server: File not found'...
There is a similar error when monitoring the TFTP service using RTMT, UPC712.cnf.xml is clearly missing on the CUCM.
The installed CUCM release is Engineering Special 7.0.1.21007-1, the latest release on CCO still seems to be 7.0.1.11001-8.
I might just open a TAC case as i dont have any good ideas left..
01-27-2009 02:55 PM
If file not found, obviously you haven't configured your UPC device on CUCM yet.
Go to CUCM > Device > Phone. Add a new phone. Phone type: Cisco Unified Personal Communicator. Device name: UPC712.
Thanks!
Michael
01-28-2009 12:09 AM
Thats it, thanks Michael! I did have a UPC configured but with a slightly different name. Nice blog by the way, just added it to my favourites..
Regards,
08-02-2012 10:32 PM
Hello Michael, I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.
I have already reset the Tomcat service, actually the whole server but still got the same error.
I downloaed the logs from CUPC and found this:
2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.
2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]
My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.
I have downloaded the
Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs
but I can't find anything.
please any help ??
Presence 7.0.5.10000-18
CUCM 7.1.3.10000-11
Best Regards
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