Restricting ccmhelpdesk access

Unanswered Question
Jaime Valencia Tue, 01/27/2009 - 08:55

CUCM??? ALWAYS mention what you use

if so not with MLA, MLA grants access to menus and provides a security level of view only, change but is not granular to the level of which DNs you can view an account



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testeven Tue, 01/27/2009 - 08:56


Not sure what's the exact CCM version you have. If it's a 4.X version you can use MLA or if it's 5.X or later you can confifure roles and user groups to restrict access to admin users.

Check these links:

** Multilevel Administration Configuration **

*** Cisco Unified Communications Manager System Guide, Release 6.1(1) ***

--> Roles and User Groups

Have a nice day!


Jaime Valencia Tue, 01/27/2009 - 09:07

MLA doesn't go that far, i believe there is a 3rd party solution that could do this. i cannot find it right now but you can try searching NetPro as it has been posted previously



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