Annunciator andTime of Day routing

a.gooding · ‎01-27-2009

Guys

jsut implemented time of day routing to restrict some users from calling certain patterns after working hours (CUCM 6.1). id like to have it where it can play a message to the caller saying something like "time restrictions are in place, please contact the IT department".

i understand that the annunciator cannot be customised with this version so is there any way i can give a clear indication to the user that nothing is wrong with the system and have it disconnect a little more gracefully to the user?

thanks in advance

Jonathan Schulenberg · ‎01-27-2009

You could build a translation pattern that matches the range of numbers blocked by the time of day routing and translates it to a Unity call handler or Contact Center Express application which plays that verbiage back to the caller and then hangs up.

testeven · ‎01-27-2009

Hi!

Unfortunately this type of customization is not possible. If you check the system guide:

"Cisco Unified Communications Manager automatically provides a set of

recorded annunciator announcements when you activate the Cisco IP Media

Streaming Application service. No configuration exists to customize these

announcements or to add new announcements.

*** Cisco Unified Communications Manager System Guide ***

(Chapter 24, page 256 of the following document

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmsys/accm.pdf

However, if you configured ToD Routing and if you have Unity you can configure this:

On CUCM change the ToD to send the after hours calls to a CTI Route Point which has Call Forward all to Voicemail. Then, in Unity configure a Call Handler with the CTI Route Point's DN, with a customized greeting and "after greeting action = Hung up". The greeting can say something like ""time restrictions are in place, please contact the IT department" and after that the call will be dropped.

Hope this helps and resolves the problem :) if it does, please rate!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)

a.gooding · ‎01-27-2009

thanks a lot for the replies. was thinking along those lines except that the customer doesnt have either :(. i should be able to put a script on the router with just a simple WAV file though right..

thanks again