I am no CME / Unity Express expert but this seem like a simple question. I have searched high and low and can't find a solution anywhere. HELP.
First my setup:
CME: 12.4(22)T / CME 7.0(1)
Unity Express: 3.1
Unity VM Pilot Ext: 200
ephone-dn 300 w/ "name User 300"
ephone-dn 301 w/ "name User 301"
ephone-dn 302 w/ "name User 302"
So directory services work fine.
If I am on extension 301 and call 300 it shows:
1) On 301's phone "To User 300 (300)", and
2) On 300's phone "From User 301 (301)".
All is good so far.
Problem, if 300 is busy or does not answer and the call transfers to the VM Pilot (200), the display on 301 says "To 200"!
I want it to say "To Voicemail (200)".
I have tried to add a "Directory entry" without success (didn't think this would work). I see no where to add this in Unity, but was thinking there might be a way to add a name to a dial-peer (my VM pilot) but I don't see it.
Say your voicemail is extension 200:
call-forward all 200
222 should show up in the directory then. That would be my best guess at trying something like this. I think this is why you can configure:
That way you never have to lookup the voicemail number because it's a hotkey on the phone.