MOH for IP Communicator

Unanswered Question
Jan 27th, 2009

Hello!

I have some stupid question :)

IP Communicator support MOH when call place between to IP Communicator?

I set up some IP Phone 7940 and 2 IP Comminicator with CME 7.0.1. All phones locate in one switch and subnet.

MOH correctly work with IP Phone 7940 and external calls.

But when place call between IP Communicator MOH not work, I hear some beep.

telephony-service

sdspfarm units 1

sdspfarm transcode sessions 10

sdspfarm tag 1 mtp001f6c95dff0

em keep-history

max-ephones 25

max-dn 20

ip source-address 192.168.2.100 port 2000

timeouts ringing 40

system message F

cnf-file location flash:

cnf-file perphone

user-locale RU

user-locale 1 U1 load CME-locale-ru_RU-Russian-7.0.1.1.tar

network-locale RU

network-locale 1 RU

load 7960-7940 P00308000400

time-zone 32

time-format 24

date-format dd-mm-yy

voicemail 5000

max-conferences 10 gain -6

call-forward pattern .T

moh moh_tch.wav

multicast moh 239.0.0.1 port 16834 route 192.168.2.100

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

directory entry 1 1000 name mnb

create cnf-files version-stamp 7960 Jan 27 2009 14:22:46

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testeven Wed, 01/28/2009 - 17:28

Hi!

Yes, IP communicator supports MOH and if they are on the same LAN MOH should work.

MOH for internal calls was introduced in CME 4.0 with the multicast-moh command, which you have.

*** Cisco Unified Communications Manager Express System Administrator Guide ***

--> Configuring Music on Hold

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1010356

Check if the IPCs have the mtp or the paging-dn command as this is one restriction of MOH.

". The multicast MOH feature checks to see if MTP is enabled for a phone and if it is, MOH is not sent to that phone"

Check this link:

*** Cisco Unified Communications Manager Express System Administrator Guide ***

--> Restrictions for Music on Hold

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmemoh.html#wp1012460

Hope this helps!

Regards,

Teresa.

ilya_s Thu, 01/29/2009 - 23:49

Thank for your reply! I have read this documents but can`t resolve my problem.

MOH for IP Pone (7940) work correctly.

IP Communicator 7 install on Windows Vista and WinXP computers.

Call from IPC to 7960:

Results of debug eph moh:

035970: Jan 30 10:01:52.024 MSK: MoH route If FastEthernet0/0 ETHERNET 192.168.2.100 via ARP

035971: Jan 30 10:01:56.316 MSK: ephone_hold_resume ignored for s2s set on dn=1 chan=1 hold=1 callID=908

035972: Jan 30 10:01:57.168 MSK: MoH route If FastEthernet0/0 ETHERNET 192.168.2.100 via ARP

035973: Jan 30 10:02:01.740 MSK: No MOH entry for DN 1

Attachment: 
mike.hsueh Wed, 04/08/2009 - 00:01

Dear

I have the same problem.

CME 4.2 ,ip comm 7.2.

Debug..

###

sccp 7960 > ip comm (sccp softphone)

7960 press hold

moh isn't work

*Mar 20 17:45:41.149: ephone_hold_resume ignored for s2s set on dn=1 chan=1 hold=1 callID=3441

*Mar 20 17:45:58.737: No MOH entry for DN 1

*Mar 20 17:45:58.737: ephone_hold_resume ignored for s2s set on dn=1 chan=1 hold=0 callID=3441

###

ip comm press hold

moh is work

*Mar 20 17:46:17.673: ephone_hold_resume: update huntgp hold time: dn=3 chan=1 hold=1 callID=3442

*Mar 20 17:46:17.673: ephone_hold_resume ignored for s2s set on dn=3 chan=1 hold=1 callID=3442

*Mar 20 17:46:17.673: McastMoh is Available

*Mar 20 17:46:28.449: No MOH entry for DN 3

*Mar 20 17:46:28.449: ephone_hold_resume: update huntgp hold time: dn=3 chan=1 hold=0 callID=3442

*Mar 20 17:46:28.449: ephone_hold_resume ignored for s2s set on dn=3 chan=1 hold=0 callID=3442

..

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