The customer wants to monitor SAP response time using NME-NAM. He tried it, but he doesn't understand the different delays in these statistics. There is AD - it is response time between the first client request and the first server response. But when the SAP connection is long lived, this AD doesn't show the real application delay, because in one SAP connection can be changed 1000 packets:-( So the calculation of AD from one request and one response for long lived connection where are cca. 1000 packets is not usable for monitoring:-( Is possible to solve this problem? The second is that ND is seen only for new TCP connection when the report is generated. Is possible to see ND every time?? Because the customer needs to know if the problem is with the network or appliacion for long lived SAP connection. Thank you.