We are using IPCC 7.2.2. Currently whenever any caller (prepaid, postpaid,other operator) call to the contact center and after receiving call if the any agent make a caller on hold they hear the same hold music. Now we want that prepaid caller hear different music hold music and the rest of the caller hear same hold music. Is it possible to do that? If possible can anybody tell me the procedure.
Note: All agents are member of more than one skill group.