Unity/Mailbox Transfer

Unanswered Question
Jan 28th, 2009

What I'd like to do is once an incoming reaches the voice mail prompt have the option for the caller to press a digit and be transfer outbound to a cell or home number. I'm not sure of the terminology that would be use for the title for this.

I have this problem too.
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rob.huffman Thu, 01/29/2009 - 06:47

Hi Lyle,

This is call the "Alternate Contact Number"

Enabling Callers to Transfer From Subscriber Greetings to an Alternate Contact Number

As a convenience to callers, you can set up Cisco Unity so that callers can transfer to an alternate contact number by pressing a key during the greetings for a particular subscriber or a group of subscribers. An alternate contact number can be the extension for an operator or another subscriber (such as a supervisor or coworker), or any other number where the subscriber or another person can be reached.

You can use the Cisco Unity Administrator or the Bulk Edit utility to specify the key that callers press to transfer and the number that they transfer to. You can specify the same key and alternate contact number for multiple subscribers, or you can specify a different key and/or alternate contact number for each subscriber. Subscribers can specify the alternate contact number by using the Cisco Unity conversation or the Cisco Unity Assistant. (Note that the option to specify an alternate contact number appears in the Cisco Unity Assistant regardless of whether you have specified a key that callers can press to transfer from the subscriber greeting.) The alternate contact number is limited to the numbers allowed by the restriction table for transfers that is associated with the subscriber who specifies it.

When you enable the feature, you may want to specify the key(s) that can be used to make the transfer and leave the alternate contact number unspecified, so that subscribers can specify the number themselves. Until an alternate contact number is specified, Cisco Unity ignores the key set to transfer the call if callers happen to press it during a subscriber greeting. Because neither the Cisco Unity conversation nor the Cisco Unity Assistant indicate the key that you specified to allow callers to make the transfer, let subscribers know the key so that they can include the information in their greetings. When transferring a caller to an alternate contact number, by default Cisco Unity releases the call to the phone system. Alternatively, you can configure Cisco Unity to use the subscriber's active transfer rule settings, including call holding and call screening options.

To Enable Callers to Transfer From Subscriber Greetings to an Alternate Contact Number

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Step 1 In the Cisco Unity Administrator, go to the applicable page:

•To modify the template that you will use to create subscriber accounts, go to any Subscribers > Subscriber Template page, and find the template that you want to modify. Then browse to the Caller Input page.

•To modify an existing subscriber account, go to any Subscribers > Subscribers page and find the applicable subscriber. Then browse to the Caller Input page.

Step 2 Select a key from the Caller Input Map or from the keypad.

Step 3 In the action section, click Send Caller To and then click Alternate Contact Number.

Step 4 In the Number to Dial field, enter digits 0 through 9 to specify an alternate contact number up to 30 digits in length. You can also enter:

•, (comma) to insert a one-second pause.

•# and * to correspond to the # and * keys on the phone.

Do not use spaces, dashes, or parentheses between digits. Begin with an access code, if needed to make an external call (for example, 9). For long-distance numbers, also include 1 and the area code.

Step 5 Indicate whether to lock the key to that action.

Step 6 Click the Save icon.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag160e.html#wp1076028

Hope this helps!

Rob

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