Unanswered Question
Jan 28th, 2009
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We have a IPCC 7.2(7) working installation. We started to receive the following message on the router: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 149045, ID 3222), NetworkTarget(5249), MRDomain(1), Agent(5047). During this message the agent stays reserved until the PIM forces them to a not ready state. Possibly the calls that are generating this message are handled as personal callbacks.

Thanks in advance.

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chandrakanth.shenoy Wed, 01/28/2009 - 23:03
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check gatekeeper config, and check CUCM CSS/partition configuration.

What is the call routing infrastructure, do you use CVP / IPIVR?

chandrakanth.shenoy Wed, 01/28/2009 - 23:41
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When IPCC reseserves an agent, it puts the agent in reserved state and then waits for the call to arrive to this agent. But as you can see , the calls never arrived to this agent's phone . That is all we can determine from the IPCC logs. The call manager logs show shown why the calls were not sent to this agent's phone. Check CUCM SDL/SDI logs for CTI and CCM.

arturo.hernandez Thu, 01/29/2009 - 07:13
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We are using a duplexed IPIVR and a CCM 4.2(3) Cluster.

Both CSS/Partition are good.

I am verifying that is a specific personal callback issue.



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