There is no inactive side available

Unanswered Question
Jan 28th, 2009

We're new to CM7.0(1) up from 4.2.

We wanted to get the latest version of 7940 and 7941 SCCP phone loads. Manager to get through and do the install. Final steps should have been, in Cisco Unified OS Adminstration, SETTINGS, Switch versions... However, I don't have a switch/version button.

If you jump over to Show> Software, you see the active verzion w/ installed software options of CMTerm-7940 (yada, yada) and cmterm-7941 (yada, yada) with a status of Active, which I assume to mean, these are available on the active version, not that they're necessarily active.

I SSH'ed into the primary call manager and did a utils system switch version. Received the message - "** There is no inactive side available **"

What now?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jaime Valencia Wed, 01/28/2009 - 13:45

don't know why you're looking for an inactive version, that only happens when you install a SR or ES or upgrade while on linux appliance. loading a FW does not create the whole process of taking a snapshot into inactive and switch partitions

it's expected you don't have anything to switch

not sure what you want to do

HTH

java

if this helps, please rate

Rob Huffman Thu, 01/29/2009 - 05:38

Hi Frank,

Just to build on the good tips from Java.

This is done via OS Admin>Software Upgrades

Software Upgrades

--------------------------------------------------------------------------------

You can use the Software Upgrades options to perform the following types of installations and upgrades:

•Install/Upgrade-Use this option to upgrade the application software, install Cisco Unified Communications Manager Locale Installers and dial plans, and upload and install device packs, phone firmware loads, and other COP files.

•TFTP File Management-Use this option to upload various device files for use by the phones to the TFTP server. The TFTP server files that you can upload include custom phone rings, callback tones, and phone backgrounds.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/6_0_1/cucos/iptpch7.html

When using Cisco Unified CallManager Release 5.0 or later

For Cisco Unified CallManager 5.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.0.

Using your web browser, login to the Cisco IPT Platform Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

Here is an example of a Device Pak install;

Here is the ReadMe;

Cisco Unified CallManager Device Package 6.0.1 (2134-2)

Release Notes

http://www.cisco.com/web/software/282074299/18327/cmterm-devicepack-6_0_1_2134-2_readme.html

Installation Instructions

Note: Cisco recommends that you apply this Device Package during a maintenance window.

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options.

Using your web browser, login to the Cisco Unified Communications Operating System Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.

Note: If you are rebooting the cluster, the next step does not need to be done.

The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.

Hope this helps!

Rob

Actions

This Discussion