You need to change in Call manager

Step 1 In Cisco CallManager, select User>Add a New User.

Cisco CallManager opens the User Information page.

Step 2 Complete the following required fields:

* First Name-Use a descriptive name such as "CCC"

* Last Name-Use a descriptive name such as "JTAPI"

* UserID-Use a descriptive name such as "cccjtapi"

* User Password and Confirm Password-Enter a password and enter it again for confirmation

* PIN and Confirm PIN-Enter a PIN and enter it again for confirmation

* Enable CTI Application Use-Select this checkbox.

Step 3 Click Insert to create the user.

Cisco CallManager adds the user.

Step 4 Click Device Association in the left-hand column.

Cisco CallManager opens the Assign Devices subpage of the User Information page.

Step 5 Enter search criteria to list the desired CTI route point and CTI ports, or enter nothing to list all devices, and click Select Devices to list the devices.

Step 6 In the list that Cisco CallManager produces, select these devices:

* The CTI route point created for Cisco Conference Connection. See the "Creating the Conference Call CTI Route Point" section for more information.

* All CTI ports created for Cisco Conference Connection's use. See the "Creating the CTI Ports" section for more information.

Make sure you select the No Primary Extension radio button.

Step 7 Click Update to save your changes.