UC520 crash

Unanswered Question
Jan 28th, 2009
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I have a client with a UC520 box less than twelve months old that has crashed three times since September.


I have the crashinfo files for each occurrence but am at a total loss what to with them. The client has just purchased a smartnet contract, but I find it frustrating that they have to purchase a support contract for a problem with a brand new system.


What can I do with the crashinfo to see what may be causing the crash.

Thanks

Damian Halloran

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paolo bevilacqua Thu, 01/29/2009 - 03:44
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Hi,


start upgrading to latest UC520 software, if it happens again you ill then investigate.


Notes, supposedly you're a Cisco partner, you should be in a position to update your clients UC520 at any time.

Nicholas Matthews Thu, 01/29/2009 - 06:05
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Hi Damian,


I do know know of any specific UC520 crashes off hand, but we've fixed probably nearly 200-300 crash bugs between the 12.4(11)XW train and 12.4(22)T.


If you have any tracebacks or errors messages, I would put them into the Cisco Output Interpreter (not sure if it takes crashinfo files as input or not), and see what it spits out.


I find that it's pretty helpful. I have access to the same stuff, but this tool is even faster:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl



hth,

nick

Damian Halloran Thu, 01/29/2009 - 14:06
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Hello and thanks to both of you for your replies.


The upgrade to IOS was I suppose something I should have expected and will do so very soon.


I did put the output through the output interpreter - fantastic tool.


The specific error that it came up with was:

ERROR MESSAGE NOTIFICATIONS (if any)


%SYS-2-INTSCHED (x115): '[chars]' at level [dec]


Explanation: An internal software error has occurred.


Which points me to a programming error which points to a needed IOS upgrade.


Thanks again.

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